New to Amazon so have few basic questions
Hello fellow sellers,
As I mentioned I am new on Amazon mainly selling vapes and related items. Have few questions, I tried to read help pages but could not get particular answers for following:
1- I offered my items under listings created by different seller as I had the same item in stock but after few days listing was being removed mentioning restricted item or item listed incorrect in amazon catalog. My question is how would I know listing created by other sellers are listed correctly so that I can offer my products under that listing.
2- May I know how many days after if seller does not authorize return a buyer can file A to Z claim, if he can?
3- Recently A buyer open a return mentioning the reason as: “Performance or quality not adequate” it was comparatively cheap item which I believe is indication that quality will not be same as an item which have doubled the price of my item So how would I have to response. I send messages to buyer to communicate concern but no reply at all 
4- Buyer opened a return mentioning item is faulty. I authorized request, issued refund and found that there was nothing wrong with the returned item so what shall I suppose to do in this situation? Do I have to contact before issuing refund or there’s no gain in contacting Amazon before or after issuing refund ?
4- I have plain ego type vape batteries of my own brand in stock and want to list them on amazon but Amazon assistant told me that Amazon require MHRA and “legal_compliance_certifications” Which I am not sure what they are and don’t have? Other sellers have listed similar items with no brand and I am selling under their listings (if that’s allowed or not?)
5- I have stock of another brand item and tried to create my own listing for that. Amazon blocked listing and i am not sure why? what would be possible reason for that as I can see item is listed by other sellers.
I think that’s enough for now as it’s getting long and boring.
Appreciate your responses and help 
Regards
4 replies
Seller_EJIX7rqDNQJi2
Some items and brands require a prior approval or ungating. Sellers are often listing in wrong categories or providing incorrect information when creating product pages trying to avoid having to apply to be able to list on the legit listing. Just because other sellers are selling it, it does not mean that you can sell it too. The others were not caught yet.
Buyers on Amazon are able to open an A-Z claim anytime. Even before you actually shipped the item. All they have to do is call Amazon customer service and complain. You should however authorise all your return requests a soon as possible, within 2 days.
What response? Just accept the return, no response is needed.
You received your item back and you refunded the buyer. You did everything properly. The buyer is within his rights to return an item to you for any reason within 30 days past the last day of the EDD.
If they told you, that you are required to have a MHRA certificate, then don’t try to avoid the restriction by listing on wrong product pages.
Just because other sellers are selling something, it does not mean that you can do it as well. Amazon informed you in the notice, what was the reason for removal of your listing. So you will need to find out what you did wrong.
Seller_QlN0mmCAFPtjZ
With such a long list , I suggest you revisit Help . or you contact Seller Support if you cannot find the answer after going through help for the third time .
You need to put in some effort . Seems you are a new Seller and making lots of mistakes . The answers are there . Put a little effort in .
