No response to Account Deactivation Appeal
Hello,
I have an Amazon account. I had a good business until I had a car accident in April 2019 and I could not manage my shop (all of sudden). I could not respond to customers and seller support and eventually they deactivated my account in July.
Its only now that I felt well enough to restart my business. I have submitted my account deactivation appeal 10 days ago and heard nothing as of now (It said that they will contact me within 48 hours). I contacted seller support 4 times and each time they mark my case as “Transferred” and close the case.
I’m stuck now and receiving no response or support from Amazon.
(My account was in excellent standing (top ratings etc) before it got deactivated by Amazon.)
Please somebody help me with this. How I can receive a response from Amazon?
Many thanks
No response to Account Deactivation Appeal
Hello,
I have an Amazon account. I had a good business until I had a car accident in April 2019 and I could not manage my shop (all of sudden). I could not respond to customers and seller support and eventually they deactivated my account in July.
Its only now that I felt well enough to restart my business. I have submitted my account deactivation appeal 10 days ago and heard nothing as of now (It said that they will contact me within 48 hours). I contacted seller support 4 times and each time they mark my case as “Transferred” and close the case.
I’m stuck now and receiving no response or support from Amazon.
(My account was in excellent standing (top ratings etc) before it got deactivated by Amazon.)
Please somebody help me with this. How I can receive a response from Amazon?
Many thanks
13 replies
Seller_EJIX7rqDNQJi2
I am sorry to hear that your Seller Account has been deactivated. May I ask what was the reason, issues with it’s Order Defect Rate exceeding the 1% target?
If you already submitted a Plan of Action, you will need to wait for Amazon to get back to you and this can take anything from a few days to weeks.
There is no way how to speed up the process and every submitted contact will be counted as a separate appeal and only decrease your chances of a successful reinstatement. So definitely don’t send them any additional communication.
In case they reject the appeal, post it here for some advice with improving it.
Seller_sskdn8N7vF307
Hi @AMDDogar,
I´m sorry to hear you have difficulties with reinstatement of your account and contacting us.
As @Kika mentioned, if you could share your last Plan of Action submitted, we would be able to help you better to address the missing points.
But as per the screenshots of the rejections, I can see that you had issues with your Order Defect Rate with following defects:
- Customer Service
- Item not received or received late
- Buyers received different items or different than they expected
Have you addressed all three defects in your plan of action?
Regarding Customer Service, @Adrian mentions a contingency plan of who would take over your selling account next time you have some emergency and cannot manage it. That is a correct direction to go. How does your plan look like? Have you mentioned the policy of answering within 24 hours and account settings as Vacation mode?
When writing a plan of action, it is important to keep the structure of three parts and to address all defects in detail. I would suggest you to add such details as time frames, your workflow before shipping and name of the courier and the service you use.
Once you have revised your plan, feel free to share with us for more feedback!
Hope this helps.
V
Seller_OD8fWIHFkED5m
Hi everyone,
My account is still in suspension. Previously Amazon has asked me about, late deliveries, customer receiving different items, poor customer services and late dispatch one by one in their 4 separate refusal emails and I kept sending my root causes and action plan for each of their email following your guidance on forum. Now in their recent email they are now requesting information about the negative feedback, A2Z claims and Charge-backs. (I have already created my action plan for these three categories.)
They have also asked me, "– Greater detail on evidence or examples that demonstrate that your account has complied with our policy"
I have no clue what to include in this section. Should I include screenshots of my account feedback, good performance ratings, screenshot of no policy violations etc???
Please kindly advise me what should I include in the last section?
Many Thanks
This is Amazon’s latest email:
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the steps you have taken to prevent A-to-z claims, negative feedback and service chargebacks going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Submit this information at https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op
No response to Account Deactivation Appeal
Hello,
I have an Amazon account. I had a good business until I had a car accident in April 2019 and I could not manage my shop (all of sudden). I could not respond to customers and seller support and eventually they deactivated my account in July.
Its only now that I felt well enough to restart my business. I have submitted my account deactivation appeal 10 days ago and heard nothing as of now (It said that they will contact me within 48 hours). I contacted seller support 4 times and each time they mark my case as “Transferred” and close the case.
I’m stuck now and receiving no response or support from Amazon.
(My account was in excellent standing (top ratings etc) before it got deactivated by Amazon.)
Please somebody help me with this. How I can receive a response from Amazon?
Many thanks
No response to Account Deactivation Appeal
Hello,
I have an Amazon account. I had a good business until I had a car accident in April 2019 and I could not manage my shop (all of sudden). I could not respond to customers and seller support and eventually they deactivated my account in July.
Its only now that I felt well enough to restart my business. I have submitted my account deactivation appeal 10 days ago and heard nothing as of now (It said that they will contact me within 48 hours). I contacted seller support 4 times and each time they mark my case as “Transferred” and close the case.
I’m stuck now and receiving no response or support from Amazon.
(My account was in excellent standing (top ratings etc) before it got deactivated by Amazon.)
Please somebody help me with this. How I can receive a response from Amazon?
Many thanks
No response to Account Deactivation Appeal
Hello,
I have an Amazon account. I had a good business until I had a car accident in April 2019 and I could not manage my shop (all of sudden). I could not respond to customers and seller support and eventually they deactivated my account in July.
Its only now that I felt well enough to restart my business. I have submitted my account deactivation appeal 10 days ago and heard nothing as of now (It said that they will contact me within 48 hours). I contacted seller support 4 times and each time they mark my case as “Transferred” and close the case.
I’m stuck now and receiving no response or support from Amazon.
(My account was in excellent standing (top ratings etc) before it got deactivated by Amazon.)
Please somebody help me with this. How I can receive a response from Amazon?
Many thanks
13 replies
13 replies
Seller_EJIX7rqDNQJi2
I am sorry to hear that your Seller Account has been deactivated. May I ask what was the reason, issues with it’s Order Defect Rate exceeding the 1% target?
If you already submitted a Plan of Action, you will need to wait for Amazon to get back to you and this can take anything from a few days to weeks.
There is no way how to speed up the process and every submitted contact will be counted as a separate appeal and only decrease your chances of a successful reinstatement. So definitely don’t send them any additional communication.
In case they reject the appeal, post it here for some advice with improving it.
Seller_sskdn8N7vF307
Hi @AMDDogar,
I´m sorry to hear you have difficulties with reinstatement of your account and contacting us.
As @Kika mentioned, if you could share your last Plan of Action submitted, we would be able to help you better to address the missing points.
But as per the screenshots of the rejections, I can see that you had issues with your Order Defect Rate with following defects:
- Customer Service
- Item not received or received late
- Buyers received different items or different than they expected
Have you addressed all three defects in your plan of action?
Regarding Customer Service, @Adrian mentions a contingency plan of who would take over your selling account next time you have some emergency and cannot manage it. That is a correct direction to go. How does your plan look like? Have you mentioned the policy of answering within 24 hours and account settings as Vacation mode?
When writing a plan of action, it is important to keep the structure of three parts and to address all defects in detail. I would suggest you to add such details as time frames, your workflow before shipping and name of the courier and the service you use.
Once you have revised your plan, feel free to share with us for more feedback!
Hope this helps.
V
Seller_OD8fWIHFkED5m
Hi everyone,
My account is still in suspension. Previously Amazon has asked me about, late deliveries, customer receiving different items, poor customer services and late dispatch one by one in their 4 separate refusal emails and I kept sending my root causes and action plan for each of their email following your guidance on forum. Now in their recent email they are now requesting information about the negative feedback, A2Z claims and Charge-backs. (I have already created my action plan for these three categories.)
They have also asked me, "– Greater detail on evidence or examples that demonstrate that your account has complied with our policy"
I have no clue what to include in this section. Should I include screenshots of my account feedback, good performance ratings, screenshot of no policy violations etc???
Please kindly advise me what should I include in the last section?
Many Thanks
This is Amazon’s latest email:
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the steps you have taken to prevent A-to-z claims, negative feedback and service chargebacks going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Submit this information at https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op
Seller_EJIX7rqDNQJi2
I am sorry to hear that your Seller Account has been deactivated. May I ask what was the reason, issues with it’s Order Defect Rate exceeding the 1% target?
If you already submitted a Plan of Action, you will need to wait for Amazon to get back to you and this can take anything from a few days to weeks.
There is no way how to speed up the process and every submitted contact will be counted as a separate appeal and only decrease your chances of a successful reinstatement. So definitely don’t send them any additional communication.
In case they reject the appeal, post it here for some advice with improving it.
Seller_EJIX7rqDNQJi2
I am sorry to hear that your Seller Account has been deactivated. May I ask what was the reason, issues with it’s Order Defect Rate exceeding the 1% target?
If you already submitted a Plan of Action, you will need to wait for Amazon to get back to you and this can take anything from a few days to weeks.
There is no way how to speed up the process and every submitted contact will be counted as a separate appeal and only decrease your chances of a successful reinstatement. So definitely don’t send them any additional communication.
In case they reject the appeal, post it here for some advice with improving it.
Seller_sskdn8N7vF307
Hi @AMDDogar,
I´m sorry to hear you have difficulties with reinstatement of your account and contacting us.
As @Kika mentioned, if you could share your last Plan of Action submitted, we would be able to help you better to address the missing points.
But as per the screenshots of the rejections, I can see that you had issues with your Order Defect Rate with following defects:
- Customer Service
- Item not received or received late
- Buyers received different items or different than they expected
Have you addressed all three defects in your plan of action?
Regarding Customer Service, @Adrian mentions a contingency plan of who would take over your selling account next time you have some emergency and cannot manage it. That is a correct direction to go. How does your plan look like? Have you mentioned the policy of answering within 24 hours and account settings as Vacation mode?
When writing a plan of action, it is important to keep the structure of three parts and to address all defects in detail. I would suggest you to add such details as time frames, your workflow before shipping and name of the courier and the service you use.
Once you have revised your plan, feel free to share with us for more feedback!
Hope this helps.
V
Seller_sskdn8N7vF307
Hi @AMDDogar,
I´m sorry to hear you have difficulties with reinstatement of your account and contacting us.
As @Kika mentioned, if you could share your last Plan of Action submitted, we would be able to help you better to address the missing points.
But as per the screenshots of the rejections, I can see that you had issues with your Order Defect Rate with following defects:
- Customer Service
- Item not received or received late
- Buyers received different items or different than they expected
Have you addressed all three defects in your plan of action?
Regarding Customer Service, @Adrian mentions a contingency plan of who would take over your selling account next time you have some emergency and cannot manage it. That is a correct direction to go. How does your plan look like? Have you mentioned the policy of answering within 24 hours and account settings as Vacation mode?
When writing a plan of action, it is important to keep the structure of three parts and to address all defects in detail. I would suggest you to add such details as time frames, your workflow before shipping and name of the courier and the service you use.
Once you have revised your plan, feel free to share with us for more feedback!
Hope this helps.
V
Seller_OD8fWIHFkED5m
Hi everyone,
My account is still in suspension. Previously Amazon has asked me about, late deliveries, customer receiving different items, poor customer services and late dispatch one by one in their 4 separate refusal emails and I kept sending my root causes and action plan for each of their email following your guidance on forum. Now in their recent email they are now requesting information about the negative feedback, A2Z claims and Charge-backs. (I have already created my action plan for these three categories.)
They have also asked me, "– Greater detail on evidence or examples that demonstrate that your account has complied with our policy"
I have no clue what to include in this section. Should I include screenshots of my account feedback, good performance ratings, screenshot of no policy violations etc???
Please kindly advise me what should I include in the last section?
Many Thanks
This is Amazon’s latest email:
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the steps you have taken to prevent A-to-z claims, negative feedback and service chargebacks going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Submit this information at https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op
Seller_OD8fWIHFkED5m
Hi everyone,
My account is still in suspension. Previously Amazon has asked me about, late deliveries, customer receiving different items, poor customer services and late dispatch one by one in their 4 separate refusal emails and I kept sending my root causes and action plan for each of their email following your guidance on forum. Now in their recent email they are now requesting information about the negative feedback, A2Z claims and Charge-backs. (I have already created my action plan for these three categories.)
They have also asked me, "– Greater detail on evidence or examples that demonstrate that your account has complied with our policy"
I have no clue what to include in this section. Should I include screenshots of my account feedback, good performance ratings, screenshot of no policy violations etc???
Please kindly advise me what should I include in the last section?
Many Thanks
This is Amazon’s latest email:
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks.
– Greater detail on the steps you have taken to prevent A-to-z claims, negative feedback and service chargebacks going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Submit this information at https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op
