Policy Notice Warning - please help
Received this email from Amazon: -
Hello,
We have received a complaint for XXXX products that these infringe the rights owner’s intellectual property rights. The rights owner indicated that the items have been imported into the European Economic Area (EEA) without their consent.
Has anyone else had this policy warning?
The items are not imported but bought from a UK retailer. Any advice on how to resolve this?
Many thanks!
8 replies
Seller_EJIX7rqDNQJi2
It sounds like a bogus complaint, what is the brand name?
I would advise you to appeal with invoices by e-mailing notice-dispute@amazon.co.uk, explaining them why you believe the infringement claim is incorrect and ask them to reactivate the listings.
Seller_OUpYgolvKmwAO
Yes I am having a few lately all from the same person
And I buy from a UK manufacturer.
I am at a loss of what to do with the person who is doing it
Kika I was just going to send you a PM if that’s OK
Richard
Seller_qZO3ZCjoBXEeL
It may have just been a poor choice of words but if you have bought these items from a retailer and not an authorised distributor or the manufacturer directly then you will probably have very little chance of overturning this.
Seller_cJms0GbotqqtV
If you have bought from a retailer, you may run into problems if you try to sell the items as being in New condition. The rights owner may have a contract with the retailer you bought from that prohibits sale of the item through Amazon. Many companies do this to protect their brand name. Listing them in Used-Like New condition might get round this, although possibly not given the nature of the complaint they have made. Either way, the problem you will have is that you will not be able to supply Amazon with invoices or other documentation that shows you obtained these items from the manufacturer/rights owner or their authorised distributor.
Paul
Seller_koXpLjpSVGntY
We received this a couple of months ago for selling the Product “Bio-Oil”:
“The rights holder has indicated that the articles were imported into the European Economic Area (EEA) without his consent. Within 7 days, we will deactivate these offers, unless you can submit supporting documents proving the opposite”
We were asked to supply an invoice to prove that we procured it from within EEA to this email address notice-dispute@amazon.com, and were able to get our listing live again. We also emailed the rights owner to explain that we had in fact got stock from within EEA.
