I have received two policy notices for a Western Digital hard drive that I sell now and then. I think altogether I’ve sold maybe 15 of them. Bought locally and then sold on Amazon. As I have the feature turned on for Amazon to copy my deals across to their other EU sites, this means my offer has been available in the EU too.
I got TWO of these infringements notices (one from my FR account and one from my ES account), but for some reason BOTH infringements are showing on my UK account. I’m confused, and annoyed by this! How can Amazon give me two black marks in a row to my UK account when it’s FR and ES that complained? And have I actually done what they are saying? As far as I’m concerned we are still all in the EU?
Is this worth disputing, or am I in the wrong here?
This is the notice from France (and I will only reply to kind and helpful replies to my post, so if you’re in the mood to bash someone, please move onto the next post!):
We get in touch with you because we have received a complaint of intellectual property infringement from the next rights holder. The holder of the rights has indicated the products have been imported into the European Economic Area (EEA) without their consent. These listings will remain inactive until you can provide written evidence to the contrary.
Complaint number: #########
- Brand Protection
Right holders can exercise their intellectual property rights to prevent the distribution of genuine branded merchandise from outside the EEA. The EEA currently consists of the countries of the European Union, as well as Iceland, Liechtenstein and Norway. To maintain the security of the market, we take immediate measures to process the complaints of the holders of the corresponding rights relating to the infringement of intellectual property rights.
What you can do:
You must provide written evidence that the products you sell to the ASINs are authorized for import into the EEA through the consent of the holder of the rights. Reply directly to email@example.com including one of the following elements:
A written letter of authorization from the rights holder addressed to you; or
a written letter of authorization from the rights holder addressed to your provider. In the latter case, also include copies of invoices or receipts issued by your provider in the last 180 days. These copies should reflect your sales volume during that period, in addition to the contact information of your provider, including name, phone number, address and website.