Reimbursement of lost FBA stock
I have repeatedly experienced a loss of stock within FBA. I have reported these and been told that after 30 days the value will be credited. Is there a report or way of checking to see if amazon have made the payment? I am quite experienced in most things amazon but at a loss in locating this data. Please help.
Seller_EHYOwAkoZV3Hb
Check the reimbursements report.
Seller_d7IktcehfQriR
Amazon do not automatically refund for lost stock whilst at the fulfilment centre. You must locate missing units and get them to reconcile inventory and process a reimbursement by contacting seller support.
We generally check on a quarterly basis and receive reimbursements totalling £x,xxx. They lose a lot of stock. It has gotten better - but still a large amount.
You need to download an inventory adjustment report (in FBA reports) and find your items coded M (Missing) which have no corresponding F (Found). If you have a large number of units at Amazon this can take a few hours (it’s good if you have spreadsheet knowledge).
Amazon then require you to send them claims as 10 FNSKUs per contact - usually they are quite fast at checking and reimbursing. Usually within a few hours assuming the inventory is missing for over 30 days.
Seller_TX7yhVegrfOrA
very much agree, run your adjustment report and get all the missing stock and damaged reimbursed. i did it for 6 months and received over £600. if your unsure on the codes (letters at the end) google them and u will find a list of there meaning. Also i was told to do 5 SKU’s per claim… would be nice to know if 10 has been accepted before?
