Hi.

I had a complaint. To cut a long story short.

We sorted it out with complaintant and they have sent several retractions and amazon say they can’t find the complaint or username etc.

The listing was listed by mistake so i do not have invoices and i did not sell the product and i have deleted the listing from my account.

The complaintant has been good at communicating with me and has also opened a case up to sort it but still got no further.

My account is in good health overall so should i be worried?

This is what i received today when i contacted them…

Thank you for your message, but we cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so that we can process your appeal:

– A valid retraction sent to Amazon must come directly from the original rights owner who reported the infringing content listed at the end of this email. We do not accept forwarded or attached retractions. Please contact the rights owner listed below to request that a retraction be sent to notice-dispute@amazon.co.uk:

– enquiries************.com

– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.co.uk.

Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.

ASIN: B01N39FRY4
Complaint ID: 4773783042
Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk.

You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thanks