This article will cover important processes for tracking your shipments.
As part of Amazon's ongoing efforts to receive your shipments quickly and make your inventory available for sale faster, we've updated our policy about carrier and tracking information. The updated policy applies to shipments that are not sent through the Amazon Partnered Carrier programme.
Starting 1 November 2021, FBA sellers will be required to enter the carrier name and tracking information, if your carrier provides it. You must submit the tracking information before your shipment is received at the fulfilment centre. This change doesn't apply if you use the Amazon Partnered Carrier programme or Amazon Global Logistics, since we generate this information for you.
To enter carrier and tracking information for carriers not part of the Amazon Partnered Carrier programme:
- When using Seller Central, you can select the carrier from the drop-down menu during shipment creation. When using the new Send to Amazon workflow, you can enter the Track shipment tab by clicking the Track shipment link after you have completed the workflow. Alternatively, you can enter tracking information in the Shipping Queue by clicking Track shipment next to your shipment, and then clicking the Track shipment tab. You can use barcode scanners or a spreadsheet to upload tracking information in bulk. To help minimise user errors when updating tracking information, we'll show you messaging and alerts to prompt you to recheck your entered values.
- When using integrators, such as Amazon Marketplace Web Service, you can configure and use the available APIs to share tracking information.
Note: We encourage you to use carriers that provide tracking information for shipment deliveries, as these carriers provide us with real-time status updates. These updates can help minimise receiving delays and help you avoid going out of stock.
We acknowledge that not all carriers provide tracking information. If you use a carrier that does not provide tracking information, and a missing tracking information defect appears in your seller account, you can submit a dispute that documents the lack of carrier-provided tracking information, and the defect will be removed from your account.
Royal Mail shipments
For Seller-Fulfilled Prime orders, Royal Mail Delivery labels will be available through Buy Shipping only if you link a Royal Mail Account with access to Tracked 24 and Tracked 48 services. If you do not have access to these services yet, please contact Royal Mail directly to have them set up on your account before proceeding to account linking. For non-Prime orders, Royal Mail 24® and 48® will be available if you have these services set up on your account. To link your Royal Mail account:
1. Ensure that Royal Mail is selected as one of your preferred carriers in Buy Shipping preferences.
2. Go to Buy Shipping preferences, click on Manage your carrier accounts and enter the following information exactly as it appears on your Royal Mail invoice:
- Royal Mail Account Number: This is your Royal Mail account ID and it is a 10-digit number usually starting with '0'. You can find this in your Royal Mail online business account (OBA) > navigate to User details where Account number is displayed or refer to a recent monthly invoice. If you are unsure, please contact Royal Mail directly.
- Business name registered with Royal Mail: This is your Company's Legal Name and the same name used for your Royal Mail account.
- Posting Location ID: This is a 10-digit number usually starting with '9000XXXXXX'. You can find this on your Royal Mail OBA (Online Business Account). Log into your Royal Mail OBA, click on the 'Orders' tab and search for any 'Completed' orders. You can then reprint any order, which shows the posting location in the left-hand corner of the paperwork underneath the cruciform and 'Your Description'. If you are unsure, please contact Royal Mail directly.
- Seller Address Line 1
- Seller Address Line 2
- Postcode (this must match your Royal Mail billing address). You can find this on a recent Royal Mail invoice.
- Phone Number 1
- Phone Number 2 (if applicable)
- Email
3. Click on Submit to link your Royal Mail carrier account.
4. Once you have successfully submitted the account linking form, your Account Status will display Pending on the Manage your Carrier accounts page. If the information you have provided matches your Royal Mail account details and you have Tracked services enabled on your Royal Mail account, the Account Status will turn to Active within 1-2 business days. Your Tracked 24 and Tracked 48 services will now be available in Buy Shipping.
To unlink your account:
- Go to Buy Shipping preferences.
- Click Manage your carrier accounts.
- Check if you have an Unlink option.
- If yes, click Unlink. The status will change to Not linked.
- If no, raise a ticket to Selling Partner Support including details of the courier account to unlink.
