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Seller_tRuvBEHDedp4q

Royal Mail International services - difference between Tracked, Signed etc?

I have just received an email from Royal Mail stating:

Signed service
From 23 March 2020, we are substituting our International Tracked & Signed service to Canada with the International Signed service. Customers wishing to see end to end tracking can use our International Tracked service and those wishing to use a signed for service can opt for our International Signed service. We are making this change due to an insufficient level of tracking by our Canadian partners on the International Tracked & Signed service.

Now I always assumed Tracked and Signed was a full end to end tracked service with signature on delivery, but the email above seems to infer it is not.

I have asked my account manager for an explanation but just wandered if anyone here knows about it as well.

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Seller_tRuvBEHDedp4q

Royal Mail International services - difference between Tracked, Signed etc?

I have just received an email from Royal Mail stating:

Signed service
From 23 March 2020, we are substituting our International Tracked & Signed service to Canada with the International Signed service. Customers wishing to see end to end tracking can use our International Tracked service and those wishing to use a signed for service can opt for our International Signed service. We are making this change due to an insufficient level of tracking by our Canadian partners on the International Tracked & Signed service.

Now I always assumed Tracked and Signed was a full end to end tracked service with signature on delivery, but the email above seems to infer it is not.

I have asked my account manager for an explanation but just wandered if anyone here knows about it as well.

Tags:Royal Mail
00
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Seller_esvgLzKXw2YAl

I think the idea is that it is, but with certain countries, they are not providing the full service required.
At least that’s how I read it anyway.
Obviously once the mail leaves the UK, it’s in the hands of the other country.

00
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Seller_JcL3bUpLaiHPt

There are many countries to which Royal mail will offer just Tracked, or just Signed, but not Tracked AND Signed. This makes no sense to me, but it seems Canada has been added to this list.

00
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Seller_esvgLzKXw2YAl

There’s your answer there.
Basically the Canadians aren’t providing the detail the RM expect.

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Seller_tRuvBEHDedp4q

And earlier in the email it states:

That’s my point - I can still send Tracked to Canada and I can send Signed to Canada - but not Tracked and Signed?

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user profile
Seller_tRuvBEHDedp4q

Royal Mail International services - difference between Tracked, Signed etc?

I have just received an email from Royal Mail stating:

Signed service
From 23 March 2020, we are substituting our International Tracked & Signed service to Canada with the International Signed service. Customers wishing to see end to end tracking can use our International Tracked service and those wishing to use a signed for service can opt for our International Signed service. We are making this change due to an insufficient level of tracking by our Canadian partners on the International Tracked & Signed service.

Now I always assumed Tracked and Signed was a full end to end tracked service with signature on delivery, but the email above seems to infer it is not.

I have asked my account manager for an explanation but just wandered if anyone here knows about it as well.

54 views
7 replies
Tags:Royal Mail
00
Reply
user profile
Seller_tRuvBEHDedp4q

Royal Mail International services - difference between Tracked, Signed etc?

I have just received an email from Royal Mail stating:

Signed service
From 23 March 2020, we are substituting our International Tracked & Signed service to Canada with the International Signed service. Customers wishing to see end to end tracking can use our International Tracked service and those wishing to use a signed for service can opt for our International Signed service. We are making this change due to an insufficient level of tracking by our Canadian partners on the International Tracked & Signed service.

Now I always assumed Tracked and Signed was a full end to end tracked service with signature on delivery, but the email above seems to infer it is not.

I have asked my account manager for an explanation but just wandered if anyone here knows about it as well.

Tags:Royal Mail
00
54 views
7 replies
Reply
user profile

Royal Mail International services - difference between Tracked, Signed etc?

by Seller_tRuvBEHDedp4q

I have just received an email from Royal Mail stating:

Signed service
From 23 March 2020, we are substituting our International Tracked & Signed service to Canada with the International Signed service. Customers wishing to see end to end tracking can use our International Tracked service and those wishing to use a signed for service can opt for our International Signed service. We are making this change due to an insufficient level of tracking by our Canadian partners on the International Tracked & Signed service.

Now I always assumed Tracked and Signed was a full end to end tracked service with signature on delivery, but the email above seems to infer it is not.

I have asked my account manager for an explanation but just wandered if anyone here knows about it as well.

Tags:Royal Mail
00
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Seller_esvgLzKXw2YAl

I think the idea is that it is, but with certain countries, they are not providing the full service required.
At least that’s how I read it anyway.
Obviously once the mail leaves the UK, it’s in the hands of the other country.

00
user profile
Seller_JcL3bUpLaiHPt

There are many countries to which Royal mail will offer just Tracked, or just Signed, but not Tracked AND Signed. This makes no sense to me, but it seems Canada has been added to this list.

00
user profile
Seller_esvgLzKXw2YAl

There’s your answer there.
Basically the Canadians aren’t providing the detail the RM expect.

00
user profile
Seller_tRuvBEHDedp4q

And earlier in the email it states:

That’s my point - I can still send Tracked to Canada and I can send Signed to Canada - but not Tracked and Signed?

00
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user profile
Seller_esvgLzKXw2YAl

I think the idea is that it is, but with certain countries, they are not providing the full service required.
At least that’s how I read it anyway.
Obviously once the mail leaves the UK, it’s in the hands of the other country.

00
user profile
Seller_esvgLzKXw2YAl

I think the idea is that it is, but with certain countries, they are not providing the full service required.
At least that’s how I read it anyway.
Obviously once the mail leaves the UK, it’s in the hands of the other country.

00
Reply
user profile
Seller_JcL3bUpLaiHPt

There are many countries to which Royal mail will offer just Tracked, or just Signed, but not Tracked AND Signed. This makes no sense to me, but it seems Canada has been added to this list.

00
user profile
Seller_JcL3bUpLaiHPt

There are many countries to which Royal mail will offer just Tracked, or just Signed, but not Tracked AND Signed. This makes no sense to me, but it seems Canada has been added to this list.

00
Reply
user profile
Seller_esvgLzKXw2YAl

There’s your answer there.
Basically the Canadians aren’t providing the detail the RM expect.

00
user profile
Seller_esvgLzKXw2YAl

There’s your answer there.
Basically the Canadians aren’t providing the detail the RM expect.

00
Reply
user profile
Seller_tRuvBEHDedp4q

And earlier in the email it states:

That’s my point - I can still send Tracked to Canada and I can send Signed to Canada - but not Tracked and Signed?

00
user profile
Seller_tRuvBEHDedp4q

And earlier in the email it states:

That’s my point - I can still send Tracked to Canada and I can send Signed to Canada - but not Tracked and Signed?

00
Reply
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