Shipping address name missing and buyer surname missing... Unable to ship RM signed for with no name
Hi all, apologies if this has been covered but can’t seem to find any info.
Had an order through in the last hour where the shipping address name and the buyer surname is missing. Due to the value I send everything out using RM signed for so need the customer signature on delivery.
Any suggestions or should I just cancel this order along with all others that come through (I get quite a few business customers with the same name problem), as I’m not prepared to ship as normal post without a signature and take the “hit” money wise for INR’s.
I appreciate canceling orders will inevitably lead to a suspension but after so many changes recently, and from my view engineered to drive away FBM sellers from Amazon, I seem to have lost the will to carry on, especially after this last ridiculous change.
Tried the Amazon chat but they are now open 8am till 8pm… Grrrr
Thank you in anticipation of your replies.
58 replies
Seller_iT7zAqkV2PQG7
If you buy your postage through Amazon, the address should be printed for you on the labels
Seller_qHzcAWcsPVCfg
If the name and address are missing make sure it is not cancelled already by Amazon.
Seller_EJIX7rqDNQJi2
Even if there is no name of a specific recipient, someone will sign for the package at the address.
I am often getting incomplete addresses and there are rarely any issues.
Seller_xUKHc5xSYJmI4
Hi
Why don’t you contact the customer informing them that you are unable to process their order because there is no buyer name together with the full address? I asked Royal Mail the same question sometime back.
I have always said the customer name should be made mandatory whether it is the business or a residential customer. With regards to being collecting a parcel this will cause issues for both customer and seller.
Seller_LKjg1QRrO36Yq
@ Monty
Is this just for that one order or are all your orders missing the name on the address?
If it’s just the one that would suggest the buyer forgot to put their name on the first line.
Problem is, with Amazon now withholding the full name of the buyer except in the actual address, it’s making it extra difficult to handle these sort of orders. There has always been a problem with dropshipper buying names being totally different to the recipient’s name, but this has compounded the issue.
You should still be able to see the buyer’s name in the reports download, as mentioned in this thread here:
Seller_tHeLFV1jBxBsG
I have the same, first name or just ‘Miss’… but when I print the packing note from Amazon the full name and address are on it.
Seller_l78koE9kGCu59
The buyers surname missing is a new “data protection” thing. It says at the top of each order that this info is now being withheld. I guess to support the latest wave of dropshippers.
Seller_yqZtGwuWkfmiJ
I sometimes have an issue with no name and/or incomplete addresses.
I think usually it is an oversight or casual carelessness by the buyrer rather than an attempt to hide their identity
I usually message the buyer using ‘Addditional Information Required’ as the header as this will be delivered to the seller even if they have opted out of messaging.
I politely ask for their full name and/or address telling them it will assist with speedy delivery and invite them to contact me ‘at your earliest convenience’.
They often reply within 24 hours. On very rare occasions I feel that there may be too great a risk - this often involves overseas addresses (I always use SmartyStreets address verification software - it’s good for checking the format and required fields of overseas addresses).
If I feel that the risk is too great I mark the item as ‘Shipped’ then fully refund the buyer - doing that avoids bad feedback. I also message the buyer telling them we have had to cancel their order and invite them to buy again but at the same time ask them to provide full name and address details.
It’s easy and quick and a polite message often yields results - you keep the sale and peace of mind.
It is rather annoying that Amazon allow people to enter delivery addresses that are clearly incomplete or contain errors when there is software readily available to check addresses and the different ways of formatting them worldwide.
Seller_1WSsJI5IaxGIA
If you check on the right hand side of Seller Central under Orders, it might say: (customers name) has not left you any feedback yet. That could help?!
Seller_DTrNv5POp8UZl
It is disappearing and annoying to match up orders once Ive printed out postage but I now go to print packing labels and leave that on my screen and then I can match up the orders…just madness
