Should i ask the refund reason?
Hello everyone, i’ve recently received two refund requests for a couple of orders.
The books were purchased through FBA so they got refunded instantly.
I’m eager to admit a mistake on my end if the book doesn’t match the description, but apparently no reason was given for those refunds!
Should i send a mail asking for what went wrong with the order? 
Seller_7VbclcPFFRTnc
No I wouldn’t
It’s between customer and fba to sort
Chances are its a change of mind if there’s no negative comments on voice of customer
If they don’t rerurn it, amazon will recharge them and refund you
8 replies
Seller_7VbclcPFFRTnc
No I wouldn’t
It’s between customer and fba to sort
Chances are its a change of mind if there’s no negative comments on voice of customer
If they don’t rerurn it, amazon will recharge them and refund you
Seller_tcc4X6CrFD9Bo
There’s no need to ask, if they haven’t left you a message or a bad review, or because they just don’t want it anymore and it’s not a problem with your product. Of course, if it’s a product problem, you should optimise your product
