Should i ask the refund reason?


#1

Hello everyone, i’ve recently received two refund requests for a couple of orders.
The books were purchased through FBA so they got refunded instantly.
I’m eager to admit a mistake on my end if the book doesn’t match the description, but apparently no reason was given for those refunds!
Should i send a mail asking for what went wrong with the order? :slight_smile:


#2

No I wouldn’t
It’s between customer and fba to sort
Chances are its a change of mind if there’s no negative comments on voice of customer

If they don’t rerurn it, amazon will recharge them and refund you


#3

Understood, thank you for helping me out! Also, i’ve noticed FBA fees were different (got charged more in the sale than i was refunded) so i guess i’ll wait until the item is returned/ not returned and if necessary i’ll open a case about those fees Amazon owes me :sweat_smile:
Once again, really appreciate your help, have a nice day @The_Little_Shop :smiley:


#4

Yes, they withhold their fees


#5

There’s no need to ask, if they haven’t left you a message or a bad review, or because they just don’t want it anymore and it’s not a problem with your product. Of course, if it’s a product problem, you should optimise your product


#6

Oh, my friend, you are everywhere.


#7

Any chance i could get some back? Already signaled it more than a week ago, the answer was “we are doing everything to check the situation, we’ll contact you in the event we need more information”.
I mean… You could also use a calculator properly :joy:(i’m joking)


#8

Got it! I’m right about 99% of the times about my product evaluation, in 1% of the cases the customer is extremely picky, only got refunded once with a clear reason why the customer returned the product


#9

nice:咧嘴笑:咧着嘴笑:


closed #10

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