The Identity document you provided was not fully clear and readable

Hi,

Please can someone help?

I am in the process of setting up my account(business account for Ltd. company)

(13/07/20) I submitted all requested documents

(14/07/20) I received 2 messages back

one - [Alert] Important information about your Selling on Amazon payment account, this was blank

two - For the beneficial owner:
– A copy of the photo and information page of a valid passport or residence permit.
We do not accept screenshots.

I sent a request for further information reference the first message & resubmitted my driving licence against the second message.

(15/07/20) 3rd message received - Your information is verified – Start selling on Amazon now.

My account is still deactivated.

(17/07/20) I received a response from my message to seller support asking for further information that stated - The Identity document you provided was not fully clear and readable. Please provide a copy of your passport.
Please provide a passport meeting the below criteria and ensure the information matches the information in your Seller Central account.

I opened a case against this asking if further (better quality) images of my driving licence would be acceptable as I do not have a passport.

(19/07/20) the above case has now moved to “Transferred Case”.

Will I get a response on this or am I better just applying for a passport now?

Does the message I received on the 15th mean my Driving Licence was accepted & my account will be activated soon?

Thanks