I can’t be the only one getting increasingly frustrated with FBA S&L units being checked in and received in full then as time passes disappearing. It’s very rare these days that I ever have a shipment received in full with no missing units. When you are sending hundreds of units and 20, 40, 60 to 80 that are going missing it’s quite a loss to swallow.
This has always been an issue but it seems to have gotten out of control since they began using LBA4 and BHX4 as main hubs then transferring units from there to other FC’s.
We are now using 2 people to count our units 4 times before packing for shipment to ensure we are sending the correct amount. This costs extra time/money and all it does is prove that the units are getting lost in the Amazon void rather than not being sent our end.
We then have to spend extra time appealing and often fighting to get compensation for the missing units. Often an email to the MD is the only way to solve the appeal getting rejected.
Amazon really need to look at their systems to try to minimise this as it’s costly for both us and eventually them.