This Is truly Unbelievable Amazon
I bet you won’t believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged £3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him £5, he is made up with that offer and says he really wanted the item all along but didn’t like the price increase (I am now VAT registered, and I don’t plan on becoming a charity) I contact Amazon and this is the real kicker I am told we don’t refund return labels once issued, I explain the customer wants to keep the goods and is happy with a partial refund, I am told you can’t offer that the customer must return the item, but I want to offer the customer a good selling experience, reply… we can’t cancel a return once we send the return label, you can allow him to keep the product and refund him?? I receive the following email from seller support "As discussed, there is no option as the return labels can not be cancelled.
When a buyer is dissatisfied with an order, we encourage you to work with the buyer to reach a mutually beneficial resolution. To ensure a consistent experience for buyers, you are required to have return policies that are at least as favourable as the Amazon return policies. See “About Our Returns Policies”
They then have the audacity to ask me to work with the customer! So the customer wants the goods with a £5 discount, I have told him he can’t have them send them back! Some customer-centric service this is! Who thinks up these rules?
55 replies
Seller_DROodOAYHftnc
As far as I know, if the customer does not use the return label then you will not be charged, as long as it is not scanned - hope I am right in saying that. ? 
Seller_64jziShTiTjOq
If the buyer’s reason for return was “Better price elsewhere” (or more than it was when they bought it from you previously) then they have to pay for the return: you deduct the cost of the label from the refund when you get the item back
If it was because the price you charged was more than advertised, then you are at fault
Seller_sFEUMUfeW5484
I wonder if the NEW return dashboard launching next month WILL measure returns not received back and in what way.
Seller_64jziShTiTjOq
Yet more misleading advice from SS. You can do a partial refund yourself, no need to involve them. Just find the order in your seller account, click on “Refund order” and go from there
Seller_xUKHc5xSYJmI4
It appears you are disadvantaged with the buy shipping option when dispatching the order. I am being informed the prepaid returns are not charged to the seller account until the order has been returned and scanned by the service provider upon return. We have noticed some have already started to abuse the prepaid returns policy initiated the return and haven’t returned the order having marked it returned. What is strange about all of these returns they are in known problem areas.
Seller_7VbclcPFFRTnc
We have had 3 return requests under the new system. None have returned the items and I haven’t been charged for any labels
Seller_snWDyy0YKRcWR
Thanks Clan Ginger!
Luckily I’m not easily scared and love reading and learning. I read every forum discussion and it’s been a real eye opener. I’ve been in business all my life and there is truly no easy ride - there is always a level of difficulty. I used to deal with the Civil Aviation Authority and not even Amazon can be worse than them!! I really like the camaraderie on the forums and hope in time I will have some wisdoms to share.
I have joined the Amazon FBA community as I have a degenerating disease which has left me now wheelchair bound. The opportunity to develop a business needing no heavy lifting from my end, and clearly just my brain and patience (with AMZ frustrations) is well within my bodies capabilities.
Thank you for your welcome. Here’s to “Riches in te Niches”
Helen
Seller_3B9pZE790TQbt
Does this mean that anyone can return anything for any reason at the seller’s expense?
Wow, this is beyond belief.
This Is truly Unbelievable Amazon
I bet you won’t believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged £3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him £5, he is made up with that offer and says he really wanted the item all along but didn’t like the price increase (I am now VAT registered, and I don’t plan on becoming a charity) I contact Amazon and this is the real kicker I am told we don’t refund return labels once issued, I explain the customer wants to keep the goods and is happy with a partial refund, I am told you can’t offer that the customer must return the item, but I want to offer the customer a good selling experience, reply… we can’t cancel a return once we send the return label, you can allow him to keep the product and refund him?? I receive the following email from seller support "As discussed, there is no option as the return labels can not be cancelled.
When a buyer is dissatisfied with an order, we encourage you to work with the buyer to reach a mutually beneficial resolution. To ensure a consistent experience for buyers, you are required to have return policies that are at least as favourable as the Amazon return policies. See “About Our Returns Policies”
They then have the audacity to ask me to work with the customer! So the customer wants the goods with a £5 discount, I have told him he can’t have them send them back! Some customer-centric service this is! Who thinks up these rules?
This Is truly Unbelievable Amazon
I bet you won’t believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged £3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him £5, he is made up with that offer and says he really wanted the item all along but didn’t like the price increase (I am now VAT registered, and I don’t plan on becoming a charity) I contact Amazon and this is the real kicker I am told we don’t refund return labels once issued, I explain the customer wants to keep the goods and is happy with a partial refund, I am told you can’t offer that the customer must return the item, but I want to offer the customer a good selling experience, reply… we can’t cancel a return once we send the return label, you can allow him to keep the product and refund him?? I receive the following email from seller support "As discussed, there is no option as the return labels can not be cancelled.
When a buyer is dissatisfied with an order, we encourage you to work with the buyer to reach a mutually beneficial resolution. To ensure a consistent experience for buyers, you are required to have return policies that are at least as favourable as the Amazon return policies. See “About Our Returns Policies”
They then have the audacity to ask me to work with the customer! So the customer wants the goods with a £5 discount, I have told him he can’t have them send them back! Some customer-centric service this is! Who thinks up these rules?
55 replies
55 replies
Seller_DROodOAYHftnc
As far as I know, if the customer does not use the return label then you will not be charged, as long as it is not scanned - hope I am right in saying that. ?
Seller_64jziShTiTjOq
If the buyer’s reason for return was “Better price elsewhere” (or more than it was when they bought it from you previously) then they have to pay for the return: you deduct the cost of the label from the refund when you get the item back
If it was because the price you charged was more than advertised, then you are at fault
Seller_sFEUMUfeW5484
I wonder if the NEW return dashboard launching next month WILL measure returns not received back and in what way.
Seller_64jziShTiTjOq
Yet more misleading advice from SS. You can do a partial refund yourself, no need to involve them. Just find the order in your seller account, click on “Refund order” and go from there
Seller_xUKHc5xSYJmI4
It appears you are disadvantaged with the buy shipping option when dispatching the order. I am being informed the prepaid returns are not charged to the seller account until the order has been returned and scanned by the service provider upon return. We have noticed some have already started to abuse the prepaid returns policy initiated the return and haven’t returned the order having marked it returned. What is strange about all of these returns they are in known problem areas.
Seller_7VbclcPFFRTnc
We have had 3 return requests under the new system. None have returned the items and I haven’t been charged for any labels
Seller_snWDyy0YKRcWR
Thanks Clan Ginger!
Luckily I’m not easily scared and love reading and learning. I read every forum discussion and it’s been a real eye opener. I’ve been in business all my life and there is truly no easy ride - there is always a level of difficulty. I used to deal with the Civil Aviation Authority and not even Amazon can be worse than them!! I really like the camaraderie on the forums and hope in time I will have some wisdoms to share.
I have joined the Amazon FBA community as I have a degenerating disease which has left me now wheelchair bound. The opportunity to develop a business needing no heavy lifting from my end, and clearly just my brain and patience (with AMZ frustrations) is well within my bodies capabilities.
Thank you for your welcome. Here’s to “Riches in te Niches”
Helen
Seller_3B9pZE790TQbt
Does this mean that anyone can return anything for any reason at the seller’s expense?
Wow, this is beyond belief.
Seller_DROodOAYHftnc
As far as I know, if the customer does not use the return label then you will not be charged, as long as it is not scanned - hope I am right in saying that. ?
Seller_DROodOAYHftnc
As far as I know, if the customer does not use the return label then you will not be charged, as long as it is not scanned - hope I am right in saying that. ?
Seller_64jziShTiTjOq
If the buyer’s reason for return was “Better price elsewhere” (or more than it was when they bought it from you previously) then they have to pay for the return: you deduct the cost of the label from the refund when you get the item back
If it was because the price you charged was more than advertised, then you are at fault
Seller_64jziShTiTjOq
If the buyer’s reason for return was “Better price elsewhere” (or more than it was when they bought it from you previously) then they have to pay for the return: you deduct the cost of the label from the refund when you get the item back
If it was because the price you charged was more than advertised, then you are at fault
Seller_sFEUMUfeW5484
I wonder if the NEW return dashboard launching next month WILL measure returns not received back and in what way.
Seller_sFEUMUfeW5484
I wonder if the NEW return dashboard launching next month WILL measure returns not received back and in what way.
Seller_64jziShTiTjOq
Yet more misleading advice from SS. You can do a partial refund yourself, no need to involve them. Just find the order in your seller account, click on “Refund order” and go from there
Seller_64jziShTiTjOq
Yet more misleading advice from SS. You can do a partial refund yourself, no need to involve them. Just find the order in your seller account, click on “Refund order” and go from there
Seller_xUKHc5xSYJmI4
It appears you are disadvantaged with the buy shipping option when dispatching the order. I am being informed the prepaid returns are not charged to the seller account until the order has been returned and scanned by the service provider upon return. We have noticed some have already started to abuse the prepaid returns policy initiated the return and haven’t returned the order having marked it returned. What is strange about all of these returns they are in known problem areas.
Seller_xUKHc5xSYJmI4
It appears you are disadvantaged with the buy shipping option when dispatching the order. I am being informed the prepaid returns are not charged to the seller account until the order has been returned and scanned by the service provider upon return. We have noticed some have already started to abuse the prepaid returns policy initiated the return and haven’t returned the order having marked it returned. What is strange about all of these returns they are in known problem areas.
Seller_7VbclcPFFRTnc
We have had 3 return requests under the new system. None have returned the items and I haven’t been charged for any labels
Seller_7VbclcPFFRTnc
We have had 3 return requests under the new system. None have returned the items and I haven’t been charged for any labels
Seller_snWDyy0YKRcWR
Thanks Clan Ginger!
Luckily I’m not easily scared and love reading and learning. I read every forum discussion and it’s been a real eye opener. I’ve been in business all my life and there is truly no easy ride - there is always a level of difficulty. I used to deal with the Civil Aviation Authority and not even Amazon can be worse than them!! I really like the camaraderie on the forums and hope in time I will have some wisdoms to share.
I have joined the Amazon FBA community as I have a degenerating disease which has left me now wheelchair bound. The opportunity to develop a business needing no heavy lifting from my end, and clearly just my brain and patience (with AMZ frustrations) is well within my bodies capabilities.
Thank you for your welcome. Here’s to “Riches in te Niches”
Helen
Seller_snWDyy0YKRcWR
Thanks Clan Ginger!
Luckily I’m not easily scared and love reading and learning. I read every forum discussion and it’s been a real eye opener. I’ve been in business all my life and there is truly no easy ride - there is always a level of difficulty. I used to deal with the Civil Aviation Authority and not even Amazon can be worse than them!! I really like the camaraderie on the forums and hope in time I will have some wisdoms to share.
I have joined the Amazon FBA community as I have a degenerating disease which has left me now wheelchair bound. The opportunity to develop a business needing no heavy lifting from my end, and clearly just my brain and patience (with AMZ frustrations) is well within my bodies capabilities.
Thank you for your welcome. Here’s to “Riches in te Niches”
Helen
Seller_3B9pZE790TQbt
Does this mean that anyone can return anything for any reason at the seller’s expense?
Wow, this is beyond belief.
Seller_3B9pZE790TQbt
Does this mean that anyone can return anything for any reason at the seller’s expense?
Wow, this is beyond belief.
