Thousands of units stuck in fulfillment center processing status for over 5 months

#1

Thousands of products with multiple FNSKUs have been in the FC Processing status for more than 5 months (since from Sept 2022).

The answer from customer services are always the same. “These units have been sidelined at the fulfillment center for additional processing, such as verification of item dimensions and weight, pending investigations, or FC transshipment”, or “The units are not in reserved status”. Amazon staffs provide no solution except advice indefinite waiting. No real help has ever been given.

How do we resolve it?

#2

Are any items available ?

Are you in uk ?
If not Are you uk vat registered ?

#3

Yes, most of items are available, only some of them are in FC processing. Our company not set up in UK, but UK VAT registered.

#4

if only some are in processing that that is normal
sorry from your original post i thought it was thousands of units and most of your stock

#5

But the 3000+ units have been in FC Processing status for nearly half year, meanwhile we have been paying for the storage of the 3000+ units. Have no idea what kind of additional processing has to take half year and more. There must be something wrong with Amazon fulfillment center.

#6

If there are 3000+ units in processing there is a problem

Have you escalated this high than SS ?

#7

All seller support teams refused to escalate and adviced patiently wait (infinite wait):disappointed: There was no way to directly contact Amazon warehouse teams.
Will a Lawyer’s Letter to Amazon work?

#8

We have also got this issue. One warehouse seems to be okay, but the one with the bulk of our stock hasn’t booked it in for 2 months, just says FC processing.

50+ units of each (RRP some of these £200-£500). Seller support no help. UK registered business, VAT registered.

#9

Have you asked them to escalate to a manager/supervisor?
If not do so.
If you have and still not got anywhere, then you need to escalate it to the MD’s team.
Just send them an email quoting a case number and keep it concise and informative.

#10

Yes, I have repeatedly and clearly requested them to internally escalate, but nearly all of them refused. Fortunately there’s a ss seems to escalate this issue and is addressing. 3000+ units are stuck in XBH7.
Though I successively created only 8 case IDs, there were 18 different seller supports ever handled this issue because I re-opened cases multiple times.

I have emailed product-quality-transfer@amazon.co.uk and seller-performance-policy@amazon.co.uk on 15th Feb, got no reply. 139 words, didn’t mention detailed case IDs. But I will provide in next emails if little progress, and I will also email to:
andy@amazon.com
jeff@amazon.com
911escalationpq@amazon.co.uk
resolution-uk-sellers@amazon.co.uk
managingdirector@amazon.co.uk

By the way, I contacted account manager but she said this issue had to be solved by ss, account manager was unable to help.

#11

Similar situations has increased sharply since from 2022.

Kindly keep contacting ss and if fortunately one of them is finally able to help. And do as Neil adviced:
“Have you asked them to escalate to a manager/supervisor?
If not do so.
If you have and still not got anywhere, then you need to escalate it to the MD’s team.
Just send them an email quoting a case number and keep it concise and informative.”

closed #12

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