Unable to activate my account
I’m unable to activate my account and keep on going round i circles. When I click on ‘reactivate’ account, I complete my details then get an email saying the below. Is there a phone number I can call to speak to someone as I’m not getting any support to activate my account.
'Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
- Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
- Locate the deactivation record for the product listings you want to appeal.
- Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
- Click on the “View appeal” button next to the deactivation record.
- Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
Sincerely,’
26 replies
Seller_7VbclcPFFRTnc
can you post the most recent notification requesting info from performance - performance notifications
they usually want a utility bill etc
Seller_eJuzAOrm5Qgke
yes done that with all of the correct info but still same message - it’s super confusing
Julia_Amzn
Hello @ AC_Enterprises_Ltd,
I will move this thread to the Account Health category, where you will be reached out by the Amazon agent.
Please keep us informed about the outcome.
Best of luck!
Julia.
Julia_Amzn
Hi @ AC_Enterprises_Ltd,
Please wait for the assistance in the Account Health category. If it does not help, please reach out to me.
Kind regards,
Julia.
Julia_Amzn
hahahah it´s ok @ The_Little_Shop, we all play in the same team 
Seller_eJuzAOrm5Qgke
Just got this email and submitted again - let’s see what happens now - I’ve been through this before over and over again.
Hello,
We are contacting you because you have incorrectly selected the individual legal entity during registration of your Amazon seller account.
To proceed with the verification, you have to register with the correct legal entity.
What happens if I do not update the required information?
Failure to update the requested information within 60 days from the date we first reached out may impact your ability to sell on Amazon UK and Amazon European stores.
Use the following information to select the correct legal entity:
– International Sole Proprietor: This legal entity is applicable for any commercial individuals who sell for profit. A sole proprietorship is usually registered with local authorities. There is no legal distinction between the owner and the business.
– UK Sole Proprietor: This legal entity applies exclusively to UK sellers and is for any commercial individual who sells for profit. A UK sole proprietorship is registered with the HM Revenue and Customs (HMRC). There is no legal distinction between the owner and the business.
– State-owned business: This is a business that is either wholly or partially owned and operated by a government.
– Publicly-listed business: This is a business with shares listed on a stock exchange for public trading.
– Privately-owned business: These entities, such as limited companies or partnerships, are businesses controlled and operated by private individuals.
– Charity: This is an incorporated or non-incorporated tax-exempt body.
How do I update the required information?
To update your legal entity in Seller Central,
- Go to “Identity Information”:
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard - In the “Review your country of establishment and business type” section, click “Update now.”
- Select your business location country and correct legal entity.
- Confirm your business details and click “Save.”
- Click “Submit for Verification.”
Seller_D59sukg3PflcJ
Hello @AC_Enterprises_Ltd
This is Aksh from Amazon and I’m here to assist your concerns.
We understand that you would like to close your account and I’m here to help you with the potential next steps.
Thank you @The_Little_Shop for your inputs on the issue in hand.
We would like to let you know that our Selling Partners will be able to close their accounts only when the account is completely void of all violations and is not in a deactivated status. If you would wish to close your account, we request you to kindly follow our standard appeal path and reactivate your account. Once your account is re-activated ensure to raise an account closure request for our Partner Teams to help you with the same.
Kindly post on the thread for any further queries. We’re here to help.
Regards,
Aksh.
