UPS No show for FBA collection 2 days in a row! What to do now?
Hi
I booked a UPS FBA collection and scheduled for Tuesday 17th april on a 9-5 timing (literally stayed home and waited all day) and there was no show and no phone call from UPS driver. I earlier called them at 3.30pm just to confirm collection was still due to take place by 5pm and they confirmed yes. It never happened:frowning: So a day wasted and no collection!
I emailed UPS and highlighted my disappointment and followed this up with a phone call to reschedule the collection for next day. I was given an 11-5pm slot and yet again no one showed up despite the fact that I called UPS at 4pm suspecting a repeat of yesterday’s disappointment and they positively reassured me.
So that is 2 wasted days and lost selling time on Amazon and 2 parcels each weighing just over 15kgs sitting at my flat. No apologies from UPS no response to emails and no phonecall from their depot as had been earlier promised.
I now plan to use a different courier for this collection although I have already prepaid via Amazon FBA page (£15.99). Can someone kindly let me know;
- How can I claim this refund if I use another courier?
- What courier can you recommend that has given a fairly better service and competitive rates?
- Has anyone gone through a similar scenario with UPS FBA collection?
- What is the max weight I can drop off at UPS centres? Any limit to the number of boxes I can drop off?
PS. I have previously used UPS for my FBA collection a couple times with no problems at all. Just to say I did the whole process correctly from my end.
Thanks all in advance.
9 replies
Seller_EHYOwAkoZV3Hb
Sorry to hear your problems.
- Your contract is with Amazon and as it’s been 2 days since you printed the labels, you will have been charged already. You need to ask Amazon via Seller support for a refund but there is a possibility that UPS might still come and this may cause issues with the refund. Ensure you cancel UPS first.
- DPD are excellent, I use them daily. The rate will depend on your negotiations with them but book through an intermediary in the meantime
- Others have reported issues with UPS
- Call your nearest drop off location to find out.
Good luck.
Seller_z6B2L9xab6HlP
If you’re taking it to a UPS access point these are usually in small corner shops, so it’ll be as many and as big as they can store securely. If you’re taking it to a UPS depot there practically isn’t a limit.
Seller_uqizwovaYwynM
I had this a number of times and made a slight change and never happened again.
When you book your collection, go to the collection notifications part and put your mobile number in to be notified when it is collected.
I did this and haven’t had a missed collection since. Not sure the reason why, if they know they cant miss it etc but it seemed to work!
