View insights on your FBA returns
We’ve launched a new page in Seller Central to provide you with detailed returns information.
You can now view each returned order with detailed information about the ASIN, reason for return, customer comment (if available), grading disposition and the status of the return.
For more information, go to FBA Returns.
View insights on your FBA returns
We’ve launched a new page in Seller Central to provide you with detailed returns information.
You can now view each returned order with detailed information about the ASIN, reason for return, customer comment (if available), grading disposition and the status of the return.
For more information, go to FBA Returns.
15 replies
Seller_wAn7LAlr0jsID
This is very helpful.
Where in the main dash can this be found and can we add this as a favourite shortcut
Seller_77IcbQKVGdZo0
This is something that has been needed for a long time. It is very useful to see this information.
The only thing I am a little surprised at is how many are marked as Return Not Expected.
Seller_PtSZDCRO4f7e5
From looking at mine I notice that my buyers dont read the item description - this was known but reading return comments is like watching a comedy series 
Seller_NoMNQDGnEW5Bx
Request return as ‘item not wanted’ then amazon tells you to keep it and refunds you anyway for an item you didnt want
Seller_41lMsWP2l9r77
Although welcome, it’s about as enlightning as ever!
Of our 56 returns in the last year, we have a return reason for just seven of them… all set to ‘Unknown Reason’.
Every other return - 49 of them(!) don’t have a return reason at all.
@Maja_Amazon, @Julia_Amazon - As sellers, we want to give the best service to customers, but if Amazon doesn’t collect FBA return reasons on our behalf, how are we to know why returns are requested? It’s imperitive we learn this so that we can avoid repeating the problems and provide a better service!
Seller_xUKHc5xSYJmI4
Heading Disposition
Status of the product (for example, sellable, defective, carrier damaged) if its carrier damaged or customer damaged it refunded to the seller in full or unsaleable due to damage by either?
Seller_jeHAq028Nn59S
Just seen this page for the first time. I am astounded at the reasons etc
“I accidentally ordered the wrong item” - return authorised and refunded same day - return not expected
“Unwanted item” - return authorised and refunded same day - return not expected
“Jewellery - Too large/long” - return authorised and refunded same day - return not expected (its a badge)
“Product is missing parts/accessories” - return authorised and refunded same day - return not expected (its a badge - 1 part)
“The product is not compatible with my existing system” - return authorised and refunded same day - return not expected (its a badge)
Seller_DTufFoxJuMU0M
I have noticed a few of mine say “Return started” but when I click on it says the customer was refunded, which seems to happen before “unit received” so presumably they were supposed to send it back but didn’t, and I don’t seem to get reimbursed for them…
Seller_ZrQt8Lko8zuBj
So many “Returns started” orders with “Customer refunded”, but the item was never received back.
Plenty of “To be auto-removed” items with “Customer Damaged” refunded from my funds.
Is it possible to apply for reimbursement for these orders?
I have tried to file Safe-T, but it says that orders are not eligible.
View insights on your FBA returns
We’ve launched a new page in Seller Central to provide you with detailed returns information.
You can now view each returned order with detailed information about the ASIN, reason for return, customer comment (if available), grading disposition and the status of the return.
For more information, go to FBA Returns.
View insights on your FBA returns
We’ve launched a new page in Seller Central to provide you with detailed returns information.
You can now view each returned order with detailed information about the ASIN, reason for return, customer comment (if available), grading disposition and the status of the return.
For more information, go to FBA Returns.
View insights on your FBA returns
We’ve launched a new page in Seller Central to provide you with detailed returns information.
You can now view each returned order with detailed information about the ASIN, reason for return, customer comment (if available), grading disposition and the status of the return.
For more information, go to FBA Returns.
15 replies
15 replies
Seller_wAn7LAlr0jsID
This is very helpful.
Where in the main dash can this be found and can we add this as a favourite shortcut
Seller_77IcbQKVGdZo0
This is something that has been needed for a long time. It is very useful to see this information.
The only thing I am a little surprised at is how many are marked as Return Not Expected.
Seller_PtSZDCRO4f7e5
From looking at mine I notice that my buyers dont read the item description - this was known but reading return comments is like watching a comedy series
Seller_NoMNQDGnEW5Bx
Request return as ‘item not wanted’ then amazon tells you to keep it and refunds you anyway for an item you didnt want
Seller_41lMsWP2l9r77
Although welcome, it’s about as enlightning as ever!
Of our 56 returns in the last year, we have a return reason for just seven of them… all set to ‘Unknown Reason’.
Every other return - 49 of them(!) don’t have a return reason at all.
@Maja_Amazon, @Julia_Amazon - As sellers, we want to give the best service to customers, but if Amazon doesn’t collect FBA return reasons on our behalf, how are we to know why returns are requested? It’s imperitive we learn this so that we can avoid repeating the problems and provide a better service!
Seller_xUKHc5xSYJmI4
Heading Disposition
Status of the product (for example, sellable, defective, carrier damaged) if its carrier damaged or customer damaged it refunded to the seller in full or unsaleable due to damage by either?
Seller_jeHAq028Nn59S
Just seen this page for the first time. I am astounded at the reasons etc
“I accidentally ordered the wrong item” - return authorised and refunded same day - return not expected
“Unwanted item” - return authorised and refunded same day - return not expected
“Jewellery - Too large/long” - return authorised and refunded same day - return not expected (its a badge)
“Product is missing parts/accessories” - return authorised and refunded same day - return not expected (its a badge - 1 part)
“The product is not compatible with my existing system” - return authorised and refunded same day - return not expected (its a badge)
Seller_DTufFoxJuMU0M
I have noticed a few of mine say “Return started” but when I click on it says the customer was refunded, which seems to happen before “unit received” so presumably they were supposed to send it back but didn’t, and I don’t seem to get reimbursed for them…
Seller_ZrQt8Lko8zuBj
So many “Returns started” orders with “Customer refunded”, but the item was never received back.
Plenty of “To be auto-removed” items with “Customer Damaged” refunded from my funds.
Is it possible to apply for reimbursement for these orders?
I have tried to file Safe-T, but it says that orders are not eligible.
Seller_wAn7LAlr0jsID
This is very helpful.
Where in the main dash can this be found and can we add this as a favourite shortcut
Seller_wAn7LAlr0jsID
This is very helpful.
Where in the main dash can this be found and can we add this as a favourite shortcut
Seller_77IcbQKVGdZo0
This is something that has been needed for a long time. It is very useful to see this information.
The only thing I am a little surprised at is how many are marked as Return Not Expected.
Seller_77IcbQKVGdZo0
This is something that has been needed for a long time. It is very useful to see this information.
The only thing I am a little surprised at is how many are marked as Return Not Expected.
Seller_PtSZDCRO4f7e5
From looking at mine I notice that my buyers dont read the item description - this was known but reading return comments is like watching a comedy series
Seller_PtSZDCRO4f7e5
From looking at mine I notice that my buyers dont read the item description - this was known but reading return comments is like watching a comedy series
Seller_NoMNQDGnEW5Bx
Request return as ‘item not wanted’ then amazon tells you to keep it and refunds you anyway for an item you didnt want
Seller_NoMNQDGnEW5Bx
Request return as ‘item not wanted’ then amazon tells you to keep it and refunds you anyway for an item you didnt want
Seller_41lMsWP2l9r77
Although welcome, it’s about as enlightning as ever!
Of our 56 returns in the last year, we have a return reason for just seven of them… all set to ‘Unknown Reason’.
Every other return - 49 of them(!) don’t have a return reason at all.
@Maja_Amazon, @Julia_Amazon - As sellers, we want to give the best service to customers, but if Amazon doesn’t collect FBA return reasons on our behalf, how are we to know why returns are requested? It’s imperitive we learn this so that we can avoid repeating the problems and provide a better service!
Seller_41lMsWP2l9r77
Although welcome, it’s about as enlightning as ever!
Of our 56 returns in the last year, we have a return reason for just seven of them… all set to ‘Unknown Reason’.
Every other return - 49 of them(!) don’t have a return reason at all.
@Maja_Amazon, @Julia_Amazon - As sellers, we want to give the best service to customers, but if Amazon doesn’t collect FBA return reasons on our behalf, how are we to know why returns are requested? It’s imperitive we learn this so that we can avoid repeating the problems and provide a better service!
Seller_xUKHc5xSYJmI4
Heading Disposition
Status of the product (for example, sellable, defective, carrier damaged) if its carrier damaged or customer damaged it refunded to the seller in full or unsaleable due to damage by either?
Seller_xUKHc5xSYJmI4
Heading Disposition
Status of the product (for example, sellable, defective, carrier damaged) if its carrier damaged or customer damaged it refunded to the seller in full or unsaleable due to damage by either?
Seller_jeHAq028Nn59S
Just seen this page for the first time. I am astounded at the reasons etc
“I accidentally ordered the wrong item” - return authorised and refunded same day - return not expected
“Unwanted item” - return authorised and refunded same day - return not expected
“Jewellery - Too large/long” - return authorised and refunded same day - return not expected (its a badge)
“Product is missing parts/accessories” - return authorised and refunded same day - return not expected (its a badge - 1 part)
“The product is not compatible with my existing system” - return authorised and refunded same day - return not expected (its a badge)
Seller_jeHAq028Nn59S
Just seen this page for the first time. I am astounded at the reasons etc
“I accidentally ordered the wrong item” - return authorised and refunded same day - return not expected
“Unwanted item” - return authorised and refunded same day - return not expected
“Jewellery - Too large/long” - return authorised and refunded same day - return not expected (its a badge)
“Product is missing parts/accessories” - return authorised and refunded same day - return not expected (its a badge - 1 part)
“The product is not compatible with my existing system” - return authorised and refunded same day - return not expected (its a badge)
Seller_DTufFoxJuMU0M
I have noticed a few of mine say “Return started” but when I click on it says the customer was refunded, which seems to happen before “unit received” so presumably they were supposed to send it back but didn’t, and I don’t seem to get reimbursed for them…
Seller_DTufFoxJuMU0M
I have noticed a few of mine say “Return started” but when I click on it says the customer was refunded, which seems to happen before “unit received” so presumably they were supposed to send it back but didn’t, and I don’t seem to get reimbursed for them…
Seller_ZrQt8Lko8zuBj
So many “Returns started” orders with “Customer refunded”, but the item was never received back.
Plenty of “To be auto-removed” items with “Customer Damaged” refunded from my funds.
Is it possible to apply for reimbursement for these orders?
I have tried to file Safe-T, but it says that orders are not eligible.
Seller_ZrQt8Lko8zuBj
So many “Returns started” orders with “Customer refunded”, but the item was never received back.
Plenty of “To be auto-removed” items with “Customer Damaged” refunded from my funds.
Is it possible to apply for reimbursement for these orders?
I have tried to file Safe-T, but it says that orders are not eligible.
