Amazon have deactivated my account before I have started selling, saying that I have violated their multiple accounts policy (I have only set-up one account).
When I respond saying I only have one account, they keep responding saying they need more information regarding the other account (which doesn't exist as far as I'm aware). I've sent Amazon screenshots of my Brand Registry account (as I thought that may be the issue) and also my Amazon Ads account but they still won't reactivate my account. I have asked for more information regarding the violation but I keep getting the same response - 'we do not have enough information to reactivate your account at this time'.
This has been going back and forth for a few days and now I'm lost as to what to do next. I'm new to Amazon in terms of selling and I'm finding the whole set-up process more complex than it's made out to be. I have no idea which policy I've violated as my account dashboard is showing as 'healthy' and there are zero policy violations showing.
Any guidance on what to do next will be much appreciated.
