Why do Amazon make it so difficult to change images back when a scammer changes it?
I have a few products that someone has put the most random pictures on. Nothing like the product title or bullets. Amazon wont’ change them back! I send them a picture of the actual item in my hand that matches my original picture on the listing I created and also matches the title and bullets. So one of them is a candle. I am holding a candle that matches the listing. But someone changed it to wire scraper. So why on Earth won’t Amazon use their eyes in seller support and see I am holding an item that matches and a wire scraper doesn’t match! They want a manufacturer page showing EAN but I can’t get that for all of the items it’s happened to. How come whoever switched the pictures didn’t have to show proof of the supplier!! I don’t understand how they can change the image incorrectly and I can’t change it back correctly. It’s actually harming Amazon too because noone will buy the items obviously so Amazon make less money and also it annoys customers and looks unprofessional.
Thanks
19 replies
Seller_vTCC47DVMGUB8
This is a continuing problem. How do they manage to change the images and we can not change them back?
I believe it is probably done by file / inventory uploads.
Seller_Yja9oH7DLHk2I
To be fair, I can’t think of anything that Amazon doesn’t make difficult and time consuming.
Seller_bbq8eA650G6ER
Had the same here a few times. Never managed to get one changed yet. The manufacturers we deal with require registration & password to enter, except on their retailers sites. No way are we going to give Amazon access to the trade site & they won’t accept a retail site or our own site as proof. Gave up with it in the end.
Seller_Wqg5EgqxuOwDD
I’ve just had a memorial card changed to a set of silicon baking moulds. When I opened a case the advice drom SS was to create a new asin 
Seller_TksxmRkUaLIR8
It’s crazy isn’t it. It’s not just me failing to get them changed back then. I don’t know what the people changing the images are gaining. I have competitiors on some of my items and clearly they haven’t been able to sort it either so we’re all stuck with it. It’s ok saying change the ASIN but then it won’t be the correct EAN and will have lost all of that sales ranking and reviews! And then no doubt some pleb will come along and change the images on other stuff. How we can raise it further in Amazon?Why wouldn’t take the long term seller with good stats picture over some presumably scammer! I don’t even have the energy anymore to fight this stuff.
Seller_LKjg1QRrO36Yq
I’m currently trying to get them to change hundreds of CDs back to their correct images after they were replaced by ‘no image’ images in Dutch.
It’s impossible to get through to SS that this is a systemic problem affecting thousands of CDs throughout the catalogue.
Talking to SS is like banging your head against a brick wall.
Meanwhile, here’s one I just came across:
https://www.amazon.co.uk/GALVANISED-Roofing-Felt-Clout-Nails/dp/B071SM28XQ
Presumably some rogue was trying to get around the ban on masks…
Seller_tI1ytvTKCyUir
I had a similar problem recently with a book. It’s been a popular book, sold quite a few copies. A little while back we heard there was a revised edition coming out, so we started discouting it to purge the stock of the existing edition, so far so good.
Then around last week, we start getting messages and calls about “wrong item sent”.
It turns out someone altered the picture on the existing ASIN to the cover of the new, yet to be released, revised edition, and all these buyers expected to get that, and are now complaining to us that we sent the old edition.
This has pushed our order defect rate into the danger zone, through no fault of our own and we are having to accept returns because the ASIN showed a picture of a book that is not yet released and we don’t have.
I don’t know if its worth wasting time complaining, Amazon don’t seem to care for sellers. They will mess things up, then penalise you for it.
