This is the 2nd time I’ve received this email from firstname.lastname@example.org:
We are contacting you because you appear to have violated the following policies on Amazon.co.uk:
– Misuse of Ratings, Feedback, or Reviews
– Misuse of Sales Rank
– Misuse of Search and Browse
Prohibited behaviors on Amazon.co.uk include, but are not limited to:
– Hiring 3rd parties to try to improve ASIN rank and/or reviews
– Sending packages to addresses where the recipient does not order or expect them
– Soliciting or accepting false or fraudulent orders
– Placing orders for your own products
– Compensating buyers for purchasing your products (including claim codes)
If this continues, you will not be able to sell on Amazon.co.uk. Learn more about this policy in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200386250).
I can categorically state that none of the above is true.
I opened a case with SS when we got the first email who were no help when I asked, “What event may have triggered this email”?
They advised emailing to see if they could help - they couldn’t. They just replied back with the message below:
"Our previous e-mail was intended to bring our policy to your attention.
Learn more about this policy in the message sent on 19/05/2020 . Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.co.uk/cu/contact-us). You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) – Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely, Seller Performance Team Amazon.co.uk"
Anyhow, does the message title “Your Amazon.com selling privileges have been removed” mean that it’s nothing to do with the Uk site?
Really annoys me when they send you messages like this and can’t back it up with any evidence or facts.
Can anyone help?