Does anyone know a way to charge extra shipping costs for international business orders please?

Because we have to send them on an expensive DDP delivery service using Parcelforce each time with customs admin charges applied.

Normal IOSS orders do not incur these higher fees.

Can anyone advise how you handle such orders?

In the last month we have had an influx of customers in France, Germany, Italy etc messaging us to say they have been charged a customs fee to receive their order. We are MFN and send all orders via International Tracked with IOSS number. It did occur to me that this may have something to do with the change in IOSS number for Europe? Anyone else having this problem?

Hi

I’ve started receiving complaints from customers about having to pay customs fees on their orders. The parcels were sent via Royal Mail with IOSS details included and CN22 labels attached

Has anything changed in Germany’s customs regulations that we might not be aware of?

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