Hi,

I created my account last year and never turned to Active my account! When I click "Submit New Information" getting this message under "identity information"

"Your account has been deactivated"

"If you intend to change your company registration number and your company name, you may be attempting to transfer your account to a different company. If this is the case, please go to Transfer Account in the Business Information section and complete the self-service process. Submitting KYC information for a new company without first transferring the account may result in delays to verification and/or suspension/closure of your account."

My company name was changed last May and I updated all possible details on my account and still waiting for a month.

I am waiting feedback why my account account has been deactivated?, I just need why? because I submit everything and have no idea? I didn't know what should I do for fixing but there isn't any feedback for me?

Could you please some one tell me how can I know what should I do ?, I need details..

Regards

Our 4-year-old Amazon account was recently deactivated due to repeated violations of the restricted product policy. Amazon is now saying they won’t reopen the account at all. Has anyone else faced this? Is there any chance of reinstatement, or is it truly a permanent ban?

Hi there,

Our seller account has been deactivated due to an alleged violation of the “Multiple Accounts Policy.” However, we do not have another active account. Here’s the background:

We initially created an account on the Spanish marketplace, but when we moved to the UK, we wanted to convert it to a UK seller account. Since this wasn’t possible, we were advised by Amazon support to close the Spanish account and create a new one in the UK, which we followed.

Unfortunately, the new account we created was deactivated shortly after. We’ve been trying to reactivate it for months now, but so far, we haven’t received any assistance. Moreover, there doesn’t seem to be a way to directly contact the support team through the deactivated account.

To clarify, we have access to the brand registry for our brand and currently, no accounts are connected to it.

Is there any way we can get the account reactivated? Any suggestions would be greatly appreciated.

Kind regards,

Vineeth