A-Z is a joke !
So, in short. Trackable FBM package sent from Ireland to UK.
Sent on time, received actually ahead of time. Royal Mail has invested into additional info on tracking by adding GPS location and PHOTO of delivery. In this case a person receiving the package in the doorway.
Customer emails about two weeks after delivery: "I didn't get it". Why did customer say that? Because Amazon sent a customer an email saying: "Your package may be lost!"
Here are exact customer words: "Amazon informed me the package may be lost and as of today I am entitled to a refund".
We sent a reply within an hour or two about the tracking, delivery and info etc: who knows, perhaps a confused with another order. However, the customer replies the next day: "I am still awaiting your response to my request for a refund".
Again, a reply showing the tracking shows it's delivered to your location with a PHOTO.
A few days later: A-Z decision in customer favor.
Appeal also denied with UNDENIABLE proof customer received the order. Literally holding the package !!!
What the heck is this nonsense? Also customer is not receiving our replies or not acknowledging a reply helps them win A-Z?
Can a mod look into this absolutely clear INR abuse and quite honestly - a fraud?
As a small seller every single ding on our account has a huge impact and puts the defect over the limit.
Post appeal Case ID: 16361860741 (also seems to be denied).
3 replies
Seller_469SU3Aj73sZL
These emails have being going out auto from Amazon for a few years now.They dont seem to have any plans to stop. Like you a lot of sellers when you respond with POD they open and get a A-Z. Amazon does require SIGNED POD to win a A-z although almost UK Couriers stopped that with Lockdown a few years back. Those that do often charge extra for it. You can put your case to the Small Business Commissioner but it will not get your money back but Commissioner if get sufficent submissions decide if this Sharp practice and/or call Amazon in and they do a Volunatry deal rather than settle in court small business commissioner gov uk please note Amazon does not allow off site links. Yes it something most sellers want changing,
Seller_d8YGbIjNqwFxn
This happens to us even with full tracking customers claim the item is not delivered and get a full refund through an A-Z.
What I would say though is that it doesn't look like your tracking is integrating into Amazon correctly. If the customer really was told the package is lost then it suggest Amazon doesn't recognise your tracking.
As you are shipping from Ireland to UK I don't believe you need to provide Tracking to maintain a healthy VTR. So do you upload tracking with each order? If not do so now as this deters some scammers.
If you do upload tracking look at how it is being uploaded as I would say it is not being inputted correctly.
A-Z is a joke !
So, in short. Trackable FBM package sent from Ireland to UK.
Sent on time, received actually ahead of time. Royal Mail has invested into additional info on tracking by adding GPS location and PHOTO of delivery. In this case a person receiving the package in the doorway.
Customer emails about two weeks after delivery: "I didn't get it". Why did customer say that? Because Amazon sent a customer an email saying: "Your package may be lost!"
Here are exact customer words: "Amazon informed me the package may be lost and as of today I am entitled to a refund".
We sent a reply within an hour or two about the tracking, delivery and info etc: who knows, perhaps a confused with another order. However, the customer replies the next day: "I am still awaiting your response to my request for a refund".
Again, a reply showing the tracking shows it's delivered to your location with a PHOTO.
A few days later: A-Z decision in customer favor.
Appeal also denied with UNDENIABLE proof customer received the order. Literally holding the package !!!
What the heck is this nonsense? Also customer is not receiving our replies or not acknowledging a reply helps them win A-Z?
Can a mod look into this absolutely clear INR abuse and quite honestly - a fraud?
As a small seller every single ding on our account has a huge impact and puts the defect over the limit.
Post appeal Case ID: 16361860741 (also seems to be denied).
A-Z is a joke !
So, in short. Trackable FBM package sent from Ireland to UK.
Sent on time, received actually ahead of time. Royal Mail has invested into additional info on tracking by adding GPS location and PHOTO of delivery. In this case a person receiving the package in the doorway.
Customer emails about two weeks after delivery: "I didn't get it". Why did customer say that? Because Amazon sent a customer an email saying: "Your package may be lost!"
Here are exact customer words: "Amazon informed me the package may be lost and as of today I am entitled to a refund".
We sent a reply within an hour or two about the tracking, delivery and info etc: who knows, perhaps a confused with another order. However, the customer replies the next day: "I am still awaiting your response to my request for a refund".
Again, a reply showing the tracking shows it's delivered to your location with a PHOTO.
A few days later: A-Z decision in customer favor.
Appeal also denied with UNDENIABLE proof customer received the order. Literally holding the package !!!
What the heck is this nonsense? Also customer is not receiving our replies or not acknowledging a reply helps them win A-Z?
Can a mod look into this absolutely clear INR abuse and quite honestly - a fraud?
As a small seller every single ding on our account has a huge impact and puts the defect over the limit.
Post appeal Case ID: 16361860741 (also seems to be denied).
3 replies
3 replies
Seller_469SU3Aj73sZL
These emails have being going out auto from Amazon for a few years now.They dont seem to have any plans to stop. Like you a lot of sellers when you respond with POD they open and get a A-Z. Amazon does require SIGNED POD to win a A-z although almost UK Couriers stopped that with Lockdown a few years back. Those that do often charge extra for it. You can put your case to the Small Business Commissioner but it will not get your money back but Commissioner if get sufficent submissions decide if this Sharp practice and/or call Amazon in and they do a Volunatry deal rather than settle in court small business commissioner gov uk please note Amazon does not allow off site links. Yes it something most sellers want changing,
Seller_d8YGbIjNqwFxn
This happens to us even with full tracking customers claim the item is not delivered and get a full refund through an A-Z.
What I would say though is that it doesn't look like your tracking is integrating into Amazon correctly. If the customer really was told the package is lost then it suggest Amazon doesn't recognise your tracking.
As you are shipping from Ireland to UK I don't believe you need to provide Tracking to maintain a healthy VTR. So do you upload tracking with each order? If not do so now as this deters some scammers.
If you do upload tracking look at how it is being uploaded as I would say it is not being inputted correctly.
Seller_469SU3Aj73sZL
These emails have being going out auto from Amazon for a few years now.They dont seem to have any plans to stop. Like you a lot of sellers when you respond with POD they open and get a A-Z. Amazon does require SIGNED POD to win a A-z although almost UK Couriers stopped that with Lockdown a few years back. Those that do often charge extra for it. You can put your case to the Small Business Commissioner but it will not get your money back but Commissioner if get sufficent submissions decide if this Sharp practice and/or call Amazon in and they do a Volunatry deal rather than settle in court small business commissioner gov uk please note Amazon does not allow off site links. Yes it something most sellers want changing,
Seller_469SU3Aj73sZL
These emails have being going out auto from Amazon for a few years now.They dont seem to have any plans to stop. Like you a lot of sellers when you respond with POD they open and get a A-Z. Amazon does require SIGNED POD to win a A-z although almost UK Couriers stopped that with Lockdown a few years back. Those that do often charge extra for it. You can put your case to the Small Business Commissioner but it will not get your money back but Commissioner if get sufficent submissions decide if this Sharp practice and/or call Amazon in and they do a Volunatry deal rather than settle in court small business commissioner gov uk please note Amazon does not allow off site links. Yes it something most sellers want changing,
Seller_d8YGbIjNqwFxn
This happens to us even with full tracking customers claim the item is not delivered and get a full refund through an A-Z.
What I would say though is that it doesn't look like your tracking is integrating into Amazon correctly. If the customer really was told the package is lost then it suggest Amazon doesn't recognise your tracking.
As you are shipping from Ireland to UK I don't believe you need to provide Tracking to maintain a healthy VTR. So do you upload tracking with each order? If not do so now as this deters some scammers.
If you do upload tracking look at how it is being uploaded as I would say it is not being inputted correctly.
Seller_d8YGbIjNqwFxn
This happens to us even with full tracking customers claim the item is not delivered and get a full refund through an A-Z.
What I would say though is that it doesn't look like your tracking is integrating into Amazon correctly. If the customer really was told the package is lost then it suggest Amazon doesn't recognise your tracking.
As you are shipping from Ireland to UK I don't believe you need to provide Tracking to maintain a healthy VTR. So do you upload tracking with each order? If not do so now as this deters some scammers.
If you do upload tracking look at how it is being uploaded as I would say it is not being inputted correctly.
