Amazon price bug my fba items selling for 70% cheaper
Hi,
My fba orders on 6-7 asins seem to be selling for 70-90% cheaper- we immediately changed the price manually but many business customers have swooped all my stock leaving me with hefty losses
Support have said to wait 24hrs but what if they ship, can we still cancel?
Can we still cancel right now?
Any assistance would be helpful.
0 replies
Seller_afGpzNBJac6CP
same thing happened to me today which repricer are you using?
Seller_TX7yhVegrfOrA
same here , we use repricer.com (used to be repricer express)
There blaming amazon. on the app it showing the price + shipping like a FMB template but online its free delivery like it should be but with a 4.49 reduction. have around 10 affected lines
Seller_0FRI1enkXziE8
Same is happening to me. Amazon seem to have added a £4.49 postage charge to fba items resulting in repricer taking £4.49 off offer price.
Anyone had any luck with amazon as to whether its a bug or whats going on?
Seller_HCph2MFaxR6dG
Anyone affected should report immediately their issues with Amazon. This is going to be costly if not acted upon by Amazon with utmost urgency, already costly for some.
Seller_RlZVPg3d6ZUGP
You cant cancel FBA orders so your only option is to find its an amazon glitch
Seller_HCph2MFaxR6dG
This is an Amazon fault from the looks of it. I have had a discussion with someone from our 3rd party repricer and, as @Seller_TX7yhVegrfOrA has shared, Amazon API is misreporting or mishandling its reporting of FBA pricing, including a shipping figure in it -- £4.49 in some cases, £2.99 in others -- that was never there before, this being FBA. Sellers would never have set any of those figures, nor the 3rd party repricers, as, again, there would've been no reason nor even the capability to do those from our end, as we cannot set shipping cost for our FBA listings.
This is serious and should be treated as an emergency by Amazon.
Seller_HCph2MFaxR6dG
Can someone tag one of the admins please? I’m not familiar with any of them or how to do it.
Seller_aqTCnx7SDvKOO
Just to add that this is happening to us as well. Using Repricer.com, they've confirmed that their developers have raised it with Amazon, no timeframe on a fix yet.
@Julia_Amazon@Ezra_Amazon Can you help get this escalated ASAP?? It's clearly an issue affecting a lot of sellers who are now losing a lot of money with items selling for far less than they should be.
I would ask if Amazon will compensate sellers for their error... but I think we all know the answer to that!
Seller_Ol3hHwr5nQZoj
The same happening to us - we use informed - I have just reuploaded adding £4.49 to all my minimum prices - which put us way over price in lots of places but it is better than a loss
Not happening to all of ours - there seem to be certain FBA sizes -but no oversize has been hit
Now I have some FBA showing no shipping fee, but the business price showing the £4.49 makes no sense
Seller_VawbdXNe7Om9J
Same thing happened to me. Close to 25% of my products have been repriced blow profitability with huge losses not only in profit but inventory qty and potential profit. Have made a case with Amazon but they are closed currently. I went the route of closing all my listings first to prevent further damage
Seller_o2DBfhXXLComY
I have also been hugely affected. one person bought 300 units at 16p each rather than the normal £4-£5 each. I have lost thousands in the space of 2-3 hours, 2 months worth of stock gone and I am away on holiday outside of the EU so couldn't even call into Amazon for help.....
Seller_12pMeBWoPHK1S
In the last 24 hours, this has cost £100+ and has been driving me crazy
I have worked out what is happening Featured Offer Match is Broken!
Original price before clicking the Match button.
After you click the Match button
It seems if you use Amazon's automate pricing, it is doing this also !!
This has to be a massive system error and Amazon needs to do something about this ASAP
Seller_zxwstkmVplWTX
same thing happened to me. My prices on some dropped from GBP 5.00+ to 1.02 and sold out my inventory within an hour this is devastating
Seller_mBzMy5fGvPFrw
The 4.49 issue is a problem I have had FOR YEARS. We're taking at least 6 years ago (2018) when i first encountered it. Some SKUs suddenly show the price as including a 4.49 shipping charge so if your repricer's price is 9.49, the price sent to Amazon is 9.49 but Amazon will consider this to be £5 selling price + £4.49 shipping so the price displayed to the customer is £5
My repricing software told me this was an issue with Amazon's feed.
I remember going round in circles with seller support trying to get this fixed but to no avail. I never managed to resolve this, i never received a proper explanation. The repricer company blaming Amazon and Amazon blaming the repricer company. I decided to give up on those products in the end before losing my sanity. You would have thought in 6 years someone would have dealt with this issue, apparently not
Sorry about your losses. Good luck
Seller_HCph2MFaxR6dG
Here is just one example that shows a shipping figure and calculation that should never be there in the first place, was not there previously, and that Amazon has included from at least 12pm on 22nd Oct. This is not just some mishandling of API between Amazon and 3rd party repricers — this newly introduced figure and calculation does not have a business being in an FBA listing.
The crux of the matter is, if a seller has set a price for their FBA item, whether manually or through a 3rd party software, not accounting for a £2.99 or £4.49 shipping fee that isn’t shown or mentioned at any point or any where on Amazon, any loss resulting from the introduction and charge/subtraction BY AMAZON of said and previously unknown and unannounced fee into the pricing should not be covered by the seller. I don’t know of any setting where the opposite can be argued to be legally acceptable.
Seller_Lb5lFPy7CjB5Z
Even Amazon themselves Fulfilling have the issue.
See picture , of my inventory showing + £2.99 delivery and the featured offer is Amazon showing - £2.99 delivery on the page
Seller_mSqYpWbmXwMXT
Can anyone get through to Amazon or has anyone had any support?
Seller_aqTCnx7SDvKOO
Nope, sent a request last night, even checking the box that marks it as 'Urgent', and nobody has replied still.
Sent the Managing Director email address the details of what's happening, they got back to say that we have to wait 48 hours after submitting a case to Seller Support before they will look at it.
Just a complete lack of caring and utter incompetency from Amazon. I might just email their legal email address, at least a human being might actually look at it...
Seller_afGpzNBJac6CP
Seller support asked me a csv of all affected orders yesterday evening. I sent them but the orders are still being shipped.
Managing director is redirecting to seller support. Mods seem to be away for the moment.
I suggest everyone to gather evidence through screenshots and caseids. There is thousands of £s loss for many sellers within hours. Current sales are also affected as we are not repricing. I also urge all sellers affected to comment under this post for this issue to be escalated as quickly as possible.
If Amazon chooses to ignore, surely this matter will continue to be discussed elsewhere.
