We are a new business who started as with the individual seller plan earlier this year. When we were happy that this was the right choice for us we changed to a professional plan.
As soon as we changed over our account was deactivated subject to a review, which is fair enough. HOWEVER...
We submitted all of the documentation required however due to me living at my Father-in-laws house we werent able to provide a utility bill at the time. I have subsequently provided utility bills, KVK official register evidence, copies of my passport, proof of citizenship, a new vodafone bill in my name, tax office documentation, and a copious amount of different evidence which would just take someone 5 mins to look at to demonstrate that we are a genuine buiness.
UInfortunately, we get the same rediculous rubber stamp response each time from the review team:
"Bedankt voor het indienen van uw beroep. We hebben uw inzending ontvangen, maar we hebben op dit moment niet genoeg informatie om uw account opnieuw te activeren.
Waarom is dit gebeurd?
We konden de door u verstrekte documenten niet verifiëren.
Hoe kan ik mijn account opnieuw activeren?
Bevestig dat er een geldige creditcard geregistreerd is en dien een van de volgende documenten in om uw account opnieuw te activeren:
-- Een zakelijke licentie, indien van toepassing
-- Een factuur met datum van een nutsbedrijf voor gas via leidingen, aardgas, elektriciteit, leidingwater, mobiele telefoon, vaste telefoon of internetdiensten"
It is becoming a disaster noone when we4 talk to the help desk seems to know what to do as they say we have submitted all of the documentation correctly as far as they can tell.
It is starting to feel very personal!
Can anyone from the Amazon team please help, we are desperate to start selling on Amazon.
Cheers
