Seller verfication
Hi
We have been stuck in seller verfication since JAN. We have a vendor account which is fine but today got this message for seller
I'm at my wits end, not sure what to do. We submiited everything , we are are a uk company that is over 30 years old and i have been selling on amazon since 2013!
What are my options [Moderator Edit: removed inappropriate commentary]
Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account.
Why did I receive this message?
You cannot sell on Amazon.co.uk and Amazon European stores if you do not have a selling on Amazon account.
If you register any new accounts, we may also decline them.
The Amazon Payments team
3 replies
Seller_CXfWC0QjBzqGu
@Sarah_Amzn Can you help please. Happy to provide whatever documents the verification team need
Winston_Amazon
Hello @Seller_CXfWC0QjBzqGu,
Have you tried appealing?
Ash_AMZ
Hello @Seller_CXfWC0QjBzqGu,
Ash here to assist.
We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account.
Why did I receive this message?
You cannot sell on Amazon.co.uk and Amazon European stores if you do not have a selling on Amazon account.
If you register any new accounts, we may also decline them.
It has been understood that you failed the document verification.
The verification of your identity is required by law for the use of a payment account. The verification process happens at four levels :
1.Identity verification.
2.Address verification.
3.Bank account verification.
4.Business verification.
Did you submit valid KYC documents ?
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
