A-Z and ODR and what I would like to see in the New Year
Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.
According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.
You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:
Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.
Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss
Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."
In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.
A-Z and ODR and what I would like to see in the New Year
Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.
According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.
You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:
Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.
Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss
Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."
In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.
6 replies
Seller_Fg2fqaWOnEtha
My appeal was closed without my ODR reinstated or any reason why the ODR cannot be reinstated. I would like a mod to look into this please. I also object being told that there is no evidence the order was actually sent when I used Buy Shipping and Royal Mail claimed it was delivered on 21/12. This is serious gaslighting.
Order # 202-6104666-6969151
@Julia_Amzn@Roberto_Amazon @Spencer_Amazon
Julia_Amzn
Hello @Seller_Fg2fqaWOnEtha, thank you for addressing your case. I will address it get back to you with the outcome.
Best,
Julia.
Seller_S3zKLKCMoDI45
Hi,
I completely understand your frustration. Spending time appealing A-Z claims, especially when you’ve used Buy Shipping and followed all proper procedures, is exhausting and unfair. Your points about ODR penalties and lack of effective communication channels with Amazon are valid.
To address this:
1. Keep escalating the A-Z claims via Seller Support and include tracking details as evidence.
2. Use the feedback surveys to highlight these issues—Amazon does take repeated complaints into account over time.
3. Reach out to Amazon on social media (@AmazonHelp) to push for better responses.
Your livelihood as a seller deserves more respect and efficiency from Amazon. Wishing you a smoother 2025 ahead!
Best regards,
A-Z and ODR and what I would like to see in the New Year
Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.
According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.
You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:
Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.
Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss
Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."
In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.
A-Z and ODR and what I would like to see in the New Year
Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.
According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.
You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:
Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.
Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss
Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."
In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.
A-Z and ODR and what I would like to see in the New Year
Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.
According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.
You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:
Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.
Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss
Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."
In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.
6 replies
6 replies
Seller_Fg2fqaWOnEtha
My appeal was closed without my ODR reinstated or any reason why the ODR cannot be reinstated. I would like a mod to look into this please. I also object being told that there is no evidence the order was actually sent when I used Buy Shipping and Royal Mail claimed it was delivered on 21/12. This is serious gaslighting.
Order # 202-6104666-6969151
@Julia_Amzn@Roberto_Amazon @Spencer_Amazon
Julia_Amzn
Hello @Seller_Fg2fqaWOnEtha, thank you for addressing your case. I will address it get back to you with the outcome.
Best,
Julia.
Seller_S3zKLKCMoDI45
Hi,
I completely understand your frustration. Spending time appealing A-Z claims, especially when you’ve used Buy Shipping and followed all proper procedures, is exhausting and unfair. Your points about ODR penalties and lack of effective communication channels with Amazon are valid.
To address this:
1. Keep escalating the A-Z claims via Seller Support and include tracking details as evidence.
2. Use the feedback surveys to highlight these issues—Amazon does take repeated complaints into account over time.
3. Reach out to Amazon on social media (@AmazonHelp) to push for better responses.
Your livelihood as a seller deserves more respect and efficiency from Amazon. Wishing you a smoother 2025 ahead!
Best regards,
Seller_Fg2fqaWOnEtha
My appeal was closed without my ODR reinstated or any reason why the ODR cannot be reinstated. I would like a mod to look into this please. I also object being told that there is no evidence the order was actually sent when I used Buy Shipping and Royal Mail claimed it was delivered on 21/12. This is serious gaslighting.
Order # 202-6104666-6969151
@Julia_Amzn@Roberto_Amazon @Spencer_Amazon
Seller_Fg2fqaWOnEtha
My appeal was closed without my ODR reinstated or any reason why the ODR cannot be reinstated. I would like a mod to look into this please. I also object being told that there is no evidence the order was actually sent when I used Buy Shipping and Royal Mail claimed it was delivered on 21/12. This is serious gaslighting.
Order # 202-6104666-6969151
@Julia_Amzn@Roberto_Amazon @Spencer_Amazon
Julia_Amzn
Hello @Seller_Fg2fqaWOnEtha, thank you for addressing your case. I will address it get back to you with the outcome.
Best,
Julia.
Julia_Amzn
Hello @Seller_Fg2fqaWOnEtha, thank you for addressing your case. I will address it get back to you with the outcome.
Best,
Julia.
Seller_S3zKLKCMoDI45
Hi,
I completely understand your frustration. Spending time appealing A-Z claims, especially when you’ve used Buy Shipping and followed all proper procedures, is exhausting and unfair. Your points about ODR penalties and lack of effective communication channels with Amazon are valid.
To address this:
1. Keep escalating the A-Z claims via Seller Support and include tracking details as evidence.
2. Use the feedback surveys to highlight these issues—Amazon does take repeated complaints into account over time.
3. Reach out to Amazon on social media (@AmazonHelp) to push for better responses.
Your livelihood as a seller deserves more respect and efficiency from Amazon. Wishing you a smoother 2025 ahead!
Best regards,
Seller_S3zKLKCMoDI45
Hi,
I completely understand your frustration. Spending time appealing A-Z claims, especially when you’ve used Buy Shipping and followed all proper procedures, is exhausting and unfair. Your points about ODR penalties and lack of effective communication channels with Amazon are valid.
To address this:
1. Keep escalating the A-Z claims via Seller Support and include tracking details as evidence.
2. Use the feedback surveys to highlight these issues—Amazon does take repeated complaints into account over time.
3. Reach out to Amazon on social media (@AmazonHelp) to push for better responses.
Your livelihood as a seller deserves more respect and efficiency from Amazon. Wishing you a smoother 2025 ahead!
Best regards,
