Speaking with the appeals team

Hi everyone,

Been selling on Amazon for a few years now. Never any issues.

Got a S3 for “your account or a related account may have been used to engage in deceptive or illegal activities”.

Only two ASIN. One I have as a listing but have never actually send inventory in, the other was a purchase from a supplier I know Amazon accepts.

I am getting nowhere and they just keep resending the same generic email. I need to speak to someone to get this sorted.

Latest email says:

“To complete your identity verification, provide the following information:

-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.

Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format. ”

But they already have it all and I’ve just re-sent again

Any ideas?