Customer left negative feedback
Hi @Sakura_Amazon_
Can you please help with this order (206-2649502-6841157).
The customer placed an order with us and we dispatched the order to the address that customer provided in the order and tracking show proof of photo and gps but customer state that "it was never received" and left us a negative feedback. Can you please review and help to remove the feedback for us.
Thank you,
Sai
15 replies
Seller_ZVAz3d5lZuGid
You need to open a case with Seller Support Help, and have a case ID,before any of the forum mods can look into it.
Are you sure this is not a scam attempt ? - this is a well known and used attempt to defraud sellers. Have you contacted the customer with proof of delivery , showing photo etc. - you must do this. Hopefully they will realise they have been rumbled !
Seller_RUqRlwp6whDmO
@Sakura_Amazon_
I've opened a case with seller support but the reply is a copy paste and it doesn't help much at all. Please your help will be much appreciated. Case id: 10915283312 Thank you.
Julia_Amzn
Hello @Seller_RUqRlwp6whDmO, thank you for reaching out. Have you provided proof of delivery in your Seller Support case?
Best, Julia.
