We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.

Hello, I was recently suspended over a section 3. Amazon immediately withheld my funds. 60+ days later they have released half. They are still holding back over £600 for no valid reason. There won't be any returns now as the return window is over and there won't be any further costs. This is very unfair and I'd suggest it's even illegal. Can someone please investigate and return MY money to me.

Thanks.

Seen a few discussions regarding this but none quite like ours.. anyone got any ideas as Amazon keep replying with the same notification wehich HMRC have already said they cannot help with.

Current Summary

1. We are a new company (trading under 3 months) with no VAT Registration number as we are well under threshold.

2. Received notification that our funds are being held as Amazon have received “a notice from the UK tax authority, His Majesty’s Revenue and Customs (HMRC), that they have determined that you are not established in the UK for VAT purposes.”.

3. I have communicated with HMRC as directed who have confirmed in writing that there has been/is no enquiry into us (GXETrades Ltd).

4. HMRC also said that because there is no enquiry into us (GXETRADES LTD) HMRC cannot provide have any indication of UK VAT Establishment and that it is up to us to determine that ourselves.

5. According to HMC and Amazon guidelines we are 100% UK VAT established (proof previously provided).

6. We took over this Amazon account from another company (since closed down) about 2 months ago.

7. Amazon just keep asking for the confirmation from HMRC (that they cannot give) and are holding almost £6k of our funds for 2 weeks now.

As a new company we obviously cannot continue wiuth no income so any advice would be welcome.