One for @Seller_z3k8APxGfbQEK from when you were asking about the Feedback Manager a few months back.

Feedback earlier -

False advertisement looks nothing like item have reported to amazon as I don't appriciate being scammed

This was left for an order which was just being collected by Amazon Shipping, so obviously they had left feedback for the wrong order as it is not being delivered for 2 days.

Amazon reply even though we have shown on messages the order is still with amazon shipping -

In this case, we regret to inform you that we are unable to remove this feedback, as the feedback you received was not in violation of our guidelines.

This is an absolute disgrace that we can be dubbed scammers when it's nothing to do with our order and the time stamps of amazon scans and the time of order etc proves it without any thought needed.

WHAT IS THE POINT!!!!

Hello

I only sell one item on this platform and my feedback manager used to be all five star until today. I received a one star for an item that is not remotely mine. I don’t sell garden “stuff”, I sell coffee and only coffee (FBA). To make it worse Amazon has informed me that my detail page should be clearer and more informative. Do they want me to list all the items I don’t sell ? I realise it’s a mistake but how do I get it removed ? I can’t contact the customer or if I can the procedure is certainly unclear. I also understand I can’t ask the customer to remove the feedback, that is if I’m allowed to make contact.

I don’t want Amazon to strike out the feedback, I want it removed.

G