16 of 17 orders are stuck on awaiting payment verification
As the subject states, I have 16 of my 17 FBA orders all "stuck" on awaiting payment verification. This seems VERY fishy. I know when I was fulfilling them myself, it would only take maybe a hour or two for it to go through. Am I crazy in thinking that maybe my competitor(s) are doing this to me to tie up my inventory so that their item(s) will sell? Could it really be anything else? Having 94% of ones orders tied up seems extremely unrealistic. It's a real shame when I can no longer get excited for sales when after a full week only 1 order has actually went through and been paid for.
1 reply
KJ_Amazon
Hello @Seller_46I11Ui4B5BRj There are several reasons why multiple orders may be in Pending status. Here are some of the most common reasons for orders being in Pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
If you suspect that the activity may be caused by a bad actor and want to request that the activity be reviewed, please check the below links for details about how to report suspected orders on your products for the purpose of holding your inventory.
