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Read onlyHi there,
We created a removal order on June 28 to remove our inventory of around 456 units from FBA UK. We received 418 but still missing 38. We created a case about this and Amazon said 3 items have been canceled and the rest are pending pick-up status. They have told us that the "pending picking status" cannot be expedited and we have to wait for the processing to be completed. I have made follow-up every other week and it has been a very gruesome task. I am always getting templated or unthoughtful responses. This duration of processing has already passed the allowed timeframe and it is already in violation of the Service Level Agreement between the third-party seller and Amazon FBA. How can I speed up this process?
Hello @Seller_0aPYf8bBjgIx1,
I'm Sarah with Amazon.
Have you tried to reach out to Seller Support and request for more information? If yes, could you please share the Case ID?
Kind regards,
Sarah.
Hi Sarah, yes I have reached out to Seller Support and they have just told me time and time again to wait for the removal order to be completed but it is now 5 months and we are still misisng some items. I will have to report this issue to the UK Competition and Markets Authority (CMA) so i can get a definite answer from Amazon UK.