Food Product Safety Violation
@Stevie_Amazon @Cade_Amazon @Webb_Amazon
My product was hit with a Food Product Safety Violation almost 2 months ago. I submitted all the necessary paperwork and POAs after which Amazon approved my product to be reinstated. The SAME DAY I was reinstated the product then received a restricted policy violation. This product is not restricted by Amazons policies in any way! I have submitted tons of images, created multiple cases but I keep receiving the same copy and paste response from Seller Support. Would someone please help me! This is one of my best products, and I have been very patient. But seller support is not helping and tomorrow is Prime day! I have lost out on literally thousands of orders and dollars.
Cases ID: 15516104431
15360320551
Someone please help me.
4 replies
Seller_kIukTwdhvntAp
Hey guys – any help for the OP? Case number above!
@Micah_Amazon
@Topher_Amazon
@Emet_Amazon
@Danny_Amazon
@Rose_Amazon
@TaylorR_Amazon
Seller_TjSnDXSm54VUZ
We have had this happen allot, a bot sees something it does not like. Might not be the image, look at the words. We had a heck of a time with oregano yes oregano!! you have to ask them specifically what it is and that is not easy. You need to keep calling seller support until someone listens. Poppy seeds also is a problem!
Manny_Amazon
Hello @Seller_MRFygDRQ4irpv,
I'm sorry you're running into difficulties with your product. I've contacted our partner team to review this Restricted Product violation. I'll follow up as soon as I hear back from the team.
Have a great day in the meantime.
- Manny
