Custom products not allowing for custom fonts?
As of today, we are not allowed to upload custom fonts to build out our custom products even though we own the licenses for the fonts. Is anyone else seeing this, and has anyone else gotten word about when this fix will happen?
2 replies
Rose_Amazon
Hi @AMZ_Gamma,
Thanks for the post.
I found the help page for Amazon Custom: Product personalization and it mentions:
You can add custom fonts via the Custom fonts tab by clicking on or dragging a file to upload it from your device.
Note: Font files must be in .ttf (true type font) or .woff (web open font format) format and must be set to installable. Use lowercase file-type names when uploading to the font container.
Enter the name for the custom font. This name will be visible to customers. Click Add font and then click Done. You can add up to 20 fonts, across both custom and standard, on one text customization.
If you happen to still have troubles adding the fonts you would like, I would suggest reaching out to Selling Partner Support as they will have some troubleshooting techniques.
Best regards,
Rose_Amazon
