Hi,
I'm getting nowhere with Seller Support. My buybox and featured offer has been removed for some reason, my account is healthy and odr is under 1%.
I have checked my performance notification and have not had any notifications.
Any advise on how to fix this issue
Thanks
Maybe work on improving your seller feedback?
You've been told why but don't believe it, you can accept it and work on it or lose the buy box forever on all lines. Up to you really.
Most people come to the forums for help not an argument.
The fact is that very few people (if any at all ) know what all the criteria for getting the buy box are. I strongly suspect that it is completely controlled by AI robots. I also suspect there are some random factors thrown in which make it completely impossible for sellers to understand what's going on. in my opinion this is why there are hundreds of posts in this forum asking the same question as you. Nobody as far as I know has been able to answer the query. Personally I cannot believe that poor feedback is not taken into account but then Ive been wrong about the buybox in the past. There were 2 things I was absolutely certain I knew about the buy box . The first was that if you wern't a pro seller you automatically didnt qualify for the box. The second was that in the books category (which is what I sell) "condition" trumps everything (including price, delivery time, feedback etc) . I have recently seen quite a few examples that prove me wrong on both counts (although "condition" still seems to be the top consideration)
To sum up : everyone on this forum that gives an opinion on what you should do to get the buybox probably does so in good faith but nobody knows for certain
We lost the buy box two years ago at Christmas. No reason for it.
I have encountered this situation a few days ago. The reason was that the available quantity suddenly became 0 and no follow-up sales, there was only a reserved quantity. Later, when I opened a case, the customer service said that the goods were in operation and the Amazon system automatically moved the shopping cart away, and the shopping cart would be back in a few days. You can check the situation yourself,hoping will help you!
this is a common ,problem on amazon at the minute i can help fix this in 7 days contact me on (Removed by moderator)
Hello @Seller_f9vtHUov1vIeF,
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer