ODR Wrongly Being Affected By A-Z Claims When Using Amazon Buy Shipping
@Jona_Amazon
Hi Jona,
You previously helped us out on the post below which has now been locked.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/81fc7aac-6893-4620-aedf-3a02065601fd?postId=81fc7aac-6893-4620-aedf-3a02065601fd
Unfortunately we are still having trouble with Amazon support not removing ODR for items which were shipped through Amazon Buy Shipping.
The two latest cases are for sales ref
026-7354658-6381905
205-6625738-4641143
I appealed both cases and both were wrongly rejected.
Are you able to help again please?
30 replies
Seller_3zNrC2YkBNDQy
@Jona_Amazon are you able to help with this please?
Many thanks.
Seller_3zNrC2YkBNDQy
Now there are another two which have again been wrongly counted against our ODR
202-2156103-6109153
205-1507264-4057903
This is getting really annoying now. Why is it that Amazons own employees do not know their own policies. I shouldn’t have to appeal and then post on here and wait days or even weeks for it to be sorted out. @Jona_Amazon or anyone else at Amazon, can I please have a reply to this now?
Simon_Amazon
Hello @Seller_3zNrC2YkBNDQy,
Here Simon from Amazon.
I will escalate this case to the team. In the meantime, we’ll investigate the issue and explore ways to improve the process.
Best,
Simon
Seller_3zNrC2YkBNDQy
Any update on this please? It’s been another week…..
ODR Wrongly Being Affected By A-Z Claims When Using Amazon Buy Shipping
@Jona_Amazon
Hi Jona,
You previously helped us out on the post below which has now been locked.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/81fc7aac-6893-4620-aedf-3a02065601fd?postId=81fc7aac-6893-4620-aedf-3a02065601fd
Unfortunately we are still having trouble with Amazon support not removing ODR for items which were shipped through Amazon Buy Shipping.
The two latest cases are for sales ref
026-7354658-6381905
205-6625738-4641143
I appealed both cases and both were wrongly rejected.
Are you able to help again please?
ODR Wrongly Being Affected By A-Z Claims When Using Amazon Buy Shipping
@Jona_Amazon
Hi Jona,
You previously helped us out on the post below which has now been locked.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/81fc7aac-6893-4620-aedf-3a02065601fd?postId=81fc7aac-6893-4620-aedf-3a02065601fd
Unfortunately we are still having trouble with Amazon support not removing ODR for items which were shipped through Amazon Buy Shipping.
The two latest cases are for sales ref
026-7354658-6381905
205-6625738-4641143
I appealed both cases and both were wrongly rejected.
Are you able to help again please?
30 replies
30 replies
Seller_3zNrC2YkBNDQy
@Jona_Amazon are you able to help with this please?
Many thanks.
Seller_3zNrC2YkBNDQy
Now there are another two which have again been wrongly counted against our ODR
202-2156103-6109153
205-1507264-4057903
This is getting really annoying now. Why is it that Amazons own employees do not know their own policies. I shouldn’t have to appeal and then post on here and wait days or even weeks for it to be sorted out. @Jona_Amazon or anyone else at Amazon, can I please have a reply to this now?
Simon_Amazon
Hello @Seller_3zNrC2YkBNDQy,
Here Simon from Amazon.
I will escalate this case to the team. In the meantime, we’ll investigate the issue and explore ways to improve the process.
Best,
Simon
Seller_3zNrC2YkBNDQy
Any update on this please? It’s been another week…..
Seller_3zNrC2YkBNDQy
@Jona_Amazon are you able to help with this please?
Many thanks.
Seller_3zNrC2YkBNDQy
@Jona_Amazon are you able to help with this please?
Many thanks.
Seller_3zNrC2YkBNDQy
Now there are another two which have again been wrongly counted against our ODR
202-2156103-6109153
205-1507264-4057903
This is getting really annoying now. Why is it that Amazons own employees do not know their own policies. I shouldn’t have to appeal and then post on here and wait days or even weeks for it to be sorted out. @Jona_Amazon or anyone else at Amazon, can I please have a reply to this now?
Seller_3zNrC2YkBNDQy
Now there are another two which have again been wrongly counted against our ODR
202-2156103-6109153
205-1507264-4057903
This is getting really annoying now. Why is it that Amazons own employees do not know their own policies. I shouldn’t have to appeal and then post on here and wait days or even weeks for it to be sorted out. @Jona_Amazon or anyone else at Amazon, can I please have a reply to this now?
Simon_Amazon
Hello @Seller_3zNrC2YkBNDQy,
Here Simon from Amazon.
I will escalate this case to the team. In the meantime, we’ll investigate the issue and explore ways to improve the process.
Best,
Simon
Simon_Amazon
Hello @Seller_3zNrC2YkBNDQy,
Here Simon from Amazon.
I will escalate this case to the team. In the meantime, we’ll investigate the issue and explore ways to improve the process.
Best,
Simon
Seller_3zNrC2YkBNDQy
Any update on this please? It’s been another week…..
Seller_3zNrC2YkBNDQy
Any update on this please? It’s been another week…..
