A change to your Amazon seller account payment schedule
Have just received an email from Amazon with subject “A change to your Amazon seller account payment schedule”
Excerpts
“At the time of the review, one or more of your customer satisfaction rates did not meet Amazon’s performance target.”
and
“Over the next 90 days, funds will be reserved until seven days after delivery. Where tracking is not provided, funds will be reserved until seven days after the latest estimated delivery date”
are the most salient points from the email
The email has a link to the Account health page and I’ve attached a screenshot.
The product compliance flags were (I assume) bots getting their nickers twisted, but I have removed all the associated products anyway (everything we sell is linked to pre-exiting listings - nothing is PL or similar).
The one neg was about price, but as they’d written all of the numbers as text the bots will not accept that it is product, so I can’t shift it.
Any suggestions as to what has caused this (or was the email a glitch)?
Any suggestions as to how to get this restriction lifted?
Thanks
11 replies
Seller_EJIX7rqDNQJi2
Your Product Policy Compliance metrics are clearly exceeding the targets of 0 complaints.
If I had several complaints in 2 different categories, I would be worried about my account.
Deleting listings with violations doesn’t remove the defects.
Your account was placed on a review as a result of your performance issues. Just like the notice says, the review will last 90 days.
Seller_QlN0mmCAFPtjZ
You have so many compliance issues . 9 in total . What was that all about ? It is not just one or two but almost double figures . You seem to be skirting the issue but stating its bots getting knickers in a knot .
If you really want help on this forum than be upfront about what your violations are
Seller_L3E8iknKXqZNV
Glad I looked at this thread. I have 2 suspect intellectual copyright infringements.
Have just deleted all products in my inventory that relate to that. They weren’t selling anyway.
