Stranded Inventory [Listing Error, No Clear Reason] - Goes out of Stock while there is a lot of stock

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Seller_MjUv4m17yIPju

Stranded Inventory [Listing Error, No Clear Reason] - Goes out of Stock while there is a lot of stock

All of a sudden goes "Inactive and Out of stock" on all Child ASINs and all marketplaces while there are a bunch of stock available.

Stranded Reason - Listing Error. Nothing else is available in terms of the actual reason. Listing is still online, just not buyable.

ASIN B07XYZC17K

Case ID 15385819661

Our account health has no violation and we tried to find the reason of Listing error but still found nothing violate amazon policy.

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Seller_MjUv4m17yIPju

Hi amazon seller support admin,

Any help on this Case ID 15385819661?

Best regards,

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Michelle_Amazon

Hello @Seller_MjUv4m17yIPju,

Michelle at amazon here. I have reviewed your account and do not see any items in your stranded inventory at this time. I see that the case you provided is regarding Featured Merchant Status. if your issue was regarding not having the Featured Merchant Status, I have confirmed that you are currently eligible for that as well. Ensure that when you we can help you as quickly as possible, please provide the case that corresponds to the issue you have stated and not a case that is about another issues as we will need to ask you for the case that is related to your issue. When an item is stranded, you will not have an active listing, therefore, your item would not be eligible for Featured Merchant Status.

I hope this information is helpful!

Wishing you the best!

Michelle

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