Customer been provided 3 return labels for one order
We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?
We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.
7 replies
Spencer_Amazon
Hello @Seller_jucuK4xvuHzTF,
I am Spencer with Amazon.
Have you opened a case with seller support for the multiple return labels?
Regards, Spencer
Seller_76AUwmqvSyRIM
you only get charged for the labels that are actually used, not the ones issued. If the customer uses one label per cravat, you will get 3 charges. If they put them all in one pack and use one label, you will get charged for one label.
Seller_iSaQ1YZLh9y3p
Do you know where I have to go to see return label costs? I've spent hours and can't see these costs in any reports. CHATGPT says look in Transaction report....but I don't see any column for this.
