my account was closed
On July 11th, I received an email like this, and my account was closed. This is the first time I've seen the company mentioned in this email. Why is my account being closed because of this company, which I have no affiliation with? Was I informed when I needed it? Why was I billed for this mistake? It's completely illegal. I want this mistake corrected as soon as possible.
'You have been found to be related to an account beginning with ENUN LTD.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.'
3 replies
Seller_HGnvpMQ2RlRR5
Has the problem been resolved? How did you resolve it? I'm having the same issue and it seems to be linked to Enun Ltd. What steps did you take to open the account?
Seller_JffxXLWVNvHiT
Hi. I have the same problem. I submitted a lot of documentation and an appeal that explains the relation which I don't recognize the other account. What steps did you take? What steps should we take @Ezra_Amazon?
Abella_Amazon
Hello @Seller_y36pkdInTdRcG,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about the Account reactivation.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
Even if you do not own another account, your account does share at least one significant point of information with this other account. That information connects their status and actions to your account.
Have any family members, friends, colleagues, employees, or third-party services ever accessed your account, or vice versa?
Have you ever received assistance from anyone with managing or setting up your selling account? If yes, could you please describe what kind of help they provided?
To reactivate your selling account, please follow these steps:
Reactivate the related account first by submitting an appeal as instructed in the communication you received regarding that account.
For further inquiries, refer to the "Multiple Account Policy."
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.