Hi, can anyone help on a POA for Amazon.de our account suspended because of late delivered items.This was back 2016 and we didnt persue. The original suspension notice is as follows

26 October 2016
Withdrawal of your sales authorization on Amazon.de
Sent from: verkaeufer-performance@amazon.de
Good day from Amazon,

Your rate of order defects does not meet the performance target of 1% required by us. You can not sell on Amazon.com anymore. Your listings were canceled by us. The credit balance of your sales on Amazon.de will be temporarily retained.

We ask you to complete all open orders. Note that amounts for A to Z warranty claims or chargebacks may be deducted from the balance in your account.

Retained credit is usually released after 90 days, but may be retained longer. For example, through warranty claims or chargebacks, funds may be retained for more than 90 days.

Once our temporary retention has been removed, the remaining balance will be paid out in accordance with your withdrawal plan. The amount and the payment date can be viewed in the menu item Payments in Seller Central. If you have questions about your balance, please write to payments-nachforschungen@amazon.de.

In order for us to consider your request to release your sales privilege to the Amazon platform, we need a detailed action plan, which steps you will take to reach the target levels in the future. We’ll review this plan and decide if we can give your account permission to resell on Amazon.com.

The rate of order defects is based on A to Z warranty claims, negative feedback and chargebacks. You can see your customer satisfaction statistics in Seller Central. (https:// sellercentral-europe.amazon.com/gp/customer-experience/summary.html).

Reviewing your negative feedback and A to Z warranty applications can help you figure out how to improve your performance. For more information on how to draw up a plan of action, we ask you to look under “Revocation of the Sales Permit” in the menu item “Help” of Seller Central.

To submit a action plan, please click on the “Request” button next to this message on the Seller Centralization Customer Care Notification page. (Https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html/).

Regards,

Seller performance
Amazon services

Heres The Appeal we sent:
Hello,

We understand why our account has been suspended. But we must appeal for the following reasons:
The last two AtoZ cases that were filed against us 303-1444681-****** and 303-8427260-****** both of these orders were for delivery to a PACKING STATION centre, we did not know but our courier DPD does not deliver to such places due to high levels of fraudulant deliveries. These packing stations are the equivalent of PO boxes. In both these cases the packages were returned to us and we refunded the customers. It took sometime for the packages to be returned to us from DPD. It can take in excess of 14 days. For the future we will not send orders to Packaing Station addresses via DPD , we will use ROYALMAIL for this.

In addition we had several customers return electrical hair straighteners to us as they did not realize the item came with a UK 3pin plug, even though we are uk seller. In this cases the customers received full refunds once their items were returned.
In future we will add condition note to the listing to state UK PLUG (not EU).

We sincerely hope you will re-instate our account so we may begin selling again.

Kind Regards

Heres the email reply we received:
Good day

We’ve received your information, but it’s not enough to re-enable your account. To reactivate your account, please send us the following information:

• Comprehensive details about the reason (s) that shoppers received your orders late or not at all

• Comprehensive details of the actions you have taken to resolve any problems that buyers have with their orders, late or not received

• Comprehensive details of the steps you have taken to prevent future buyers from receiving their orders late or not at all

• Comprehensive details on evidence or examples proving that your account complies with our policy

How do I send the required information?
Please reply to this message with the requested information.

What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain disabled.

We’re here to help!
Find help creating an action plan at https://sellercentral.amazon.de/gp/help/G201623610.

You can view your seller’s performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or choose Seller Performance from the Amazon Seller app home screen on your iOS or Android device. The Seller Performance metrics monitor lets you see how well your account performs in terms of performance statistics and policies required to sell to Amazon.

• Download iOS App: https://itunes.apple.com/app/amazon-seller/id794141485
• Download Android App: https: //play.google.com/store/apps/details? Id = com.amazon.sellermobile.android & hl …

Regards,
Seller confirmation