Amazon sending wrong quantity to customer
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Seller_sutYew7lOhnSs

Amazon sending wrong quantity to customer

Hi all! I am a really new seller on Amazon and have recently created a listing for a small item and shipped qty 10 to FBA. A customer has bought qty 3, however Amazon only shipped them qty 1. Obviously the customer has now returned the item for a refund because they did not get what they ordered. What’s the best way to resolve this with Amazon? Has anyone experienced this before? Many thanks!

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Manage Buyer Experience
Tags:Customer, Refunds
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Seller_BS5lg2keRs2QO
In reply to: Seller_sutYew7lOhnSs’s post

I take it you can see the buyer actually did order 3?

In terms of Amazon it could just be a quirk, but was there anything ambiguous about the way they were packaged? Generally though it’d be the opposite way around - buyer orders 1 and instead gets 3.

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