Setting of courier services for SFP sellers - still not fixed after almost 3 years

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Seller_Nprc5XWvdLYk9

Setting of courier services for SFP sellers - still not fixed after almost 3 years

OK,

August 2025 will be the 3rd anniversary of when we first reported this issue.

Seller Fufilled Prime Weekend Settings,

A seller (enrolled in SFP) has to set a collection time for Amazon Shipping, DPD, RoyalMail and EVRI on a Sunday and/or a Saturday (which ever day is their active weekend working day(s) ).

There is no option to set NO PICKUP for these services even if the seller does not use them. (this function was present before August 2022 - but removed as part of the "improvement")

The issue is that if a seller wants to use Royal Mail & Amazon Shipping Mon-Fri, and Amazon Shipping on a Sunday

there is no way of setting it

the result is that we only have Amazon Shipping set as a delivery option on our shipping templates - ideally we would also have RoyalMail but as we cant block Sunday from RoyalMail we cannot include them as an option.

And we have a support case running now for 18 months, they managed to "delete" the earlier one.

Oh and the technical team - say it is working as intended (so not working then!)

@Spencer_Amazon @Julia_Amazon

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Spencer_Amazon

Hello @Seller_Nprc5XWvdLYk9,

Please share with my that case you have had for the past 18 months.

I will look into it.

Regards, Spencer

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