Need Help Understanding FBA Return Process (Used Camera / New Seller)

📝【Suggested Title】

Need Help Understanding FBA Return Process (Used Camera / New Seller)

📄【Post Body】

Hi everyone,

I'm a new FBA seller and recently received two return cases involving used cameras. I'm a bit confused about how the FBA return process works and would really appreciate your guidance.

Here’s what’s happening:

📦 Case 1

Used camera (FBA fulfillment)

The return status in the Returns Report shows: “Returned to inventory”

However, when I check my inventory, all quantities are still zero — it doesn’t show as available or reserved

→ Is the item being checked at the fulfillment center? Or is something wrong with the return process?

📦 Case 2

Another used camera (also FBA)

Not listed in the Returns Report

But in the FBA returns section, it shows: “Reason: Item not received”

The order was refunded, but I’m not sure what happens next

→ Will Amazon reimburse me in this case? Or should I take any action?

Since I'm just getting started as a seller, I’d really appreciate any advice on:

What I should do now

How FBA typically handles these kinds of returns/refunds

How long it takes for returned items to reappear in inventory (if applicable)

Thanks in advance for your support and guidance!