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Amazon GPSR Responsible Person and Manufacturer Information
Amazon GPSR Responsible Person information has been submitted and approved. We have tried to submit the same information for the Manufacturer Information however this is being marked as invalid. Not sure why this is as the guidance suggests that if the address of the importer (us) and the manufacturer are different, then we should submit one address where they can be contacted. Does anyone have advice on how to proceed here?
4 replies
Jona_Amazon
Hi @Seller_Fcu1pYtTa6FF0,
Welcome to the German Seller Forums.
The Information can be marked as invalid for a number of reasons:
- The address must be written in one of the EU’s official languages
- The phone number must start with the international dialing code, beginning with either “+” or “00”. You must avoid using a combination of both. The number must contain between 7 and 15 digits and no spaces. For example, a Luxembourg phone number would be formatted like this: +352123456789 or 00352123456789. For more information, download a list of international dialing codes from the International Telecommunication Union: https://www.itu.int/dms_pub/itu-t/opb/sp/T-SP-E.164D-11-2011-PDF-E.pdf.
- The electronic address must not contain leading or trailing spaces.
- Fields that require a number, such as a telephone number, must not contain language-specific accent marks or characters, such as ä, ö, or ß, or any other symbols or special characters.
Even though you submitted the same information for the responsible person, could you please review if the root cause could be any of the listed reasons?
Best,
Jona
Seller_Fcu1pYtTa6FF0
The Manufacturer Information I have submitted complies with all of your points above. It is identical to the Responsible Person information I have submitted and which has been approved. Please can you advise how to proceed here. Can you also confirm that once the information has been submitted, it will be applied all of our ASINs?
Seller_XMSHmGucvbNjT
@六月_亚马逊，
Dear Amazon Team,
We hope this message finds you well. We are reaching out to request urgent assistance regarding the compliance review of our CE certification and product documentation submitted on November 13, 2024. As of today, December 23, 2024, we have not received any updates regarding the review status.
We have reached out to Amazon customer service multiple times, but the responses have consistently indicated that the review is still in progress and to wait for further notification. Unfortunately, the prolonged delay is significantly impacting our operations, as our goods are ready for shipment but cannot be dispatched due to the pending review.
We kindly request clarification on the timeline for the review process and any additional actions we may need to take to expedite the resolution. Your support in this matter is critical to ensuring the timely delivery of our products and maintaining customer satisfaction.
We greatly appreciate your attention to this matter and look forward to your response. Thank you for your understanding and assistance.
Best regards,
Amy
Jona_Amazon
Hi @Seller_Fcu1pYtTa6FF0,
sorry for the delay in response.
It will only be applied to all of your ASINs if you have been registered via brand registry. Is this the case for you?
I would recommend to contact seller support. Feel free to share the case ID later.
@Seller_XMSHmGucvbNjT I do not have any information available regarding the timeline.
Best,
Jona
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