Account at the risk of deactivation - affected my buy box

Hello @Avakino1,

Thanks for reaching out and posting your concern.

The ‘at risk’ banner on your account health dashboard automatically pops up when any performance metric goes above the threshold or if there is any policy violation. There is no manual intervention here. The metrics are system calculated.

Eligibility to win the Buy Box is tied to specific seller performance criteria that identify the sellers who have consistently provided customers with a great buying experience.

Performance is marketplace specific. If you are not meeting the goals in UK, it shouldn’t effect ES, IT, FR, DE, NL or US.

There will be a 2 weeks lag in the 60 day window. For example, your current window would be between the “Aug 31, 2020 to Oct 29, 2020”. So if the orders impacting your metric are within this window, it will reflect.

You can find more information about how the metric works here.

Please review your order(s) to determine the cause of the defects. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links:

– Appeal A-to-z Claims.
– Request removal of seller feedback.
– Appeal Chargeback Claims.

Take a look here to understand how the Buy Box Works.

If you need more information on this, please reach out to our seller support team.

Best,
Ruth.