Dear Amazon Selling Partner Support
One month ago we had lost the featured offer on our listing. We successfully got this back after alot of stress contacting the executive Escalation Department.
Now our listing has been Search Suppressed due to : "color]' is required but not supplied.You are not authorised to fix this issue. A contribution from the brand owner or an authorised reseller is required to resolve this issue and activate the ASIN. If you are the brand owner or an authorised reseller for this brand, please apply for the appropriate role for this brand in Amazon Brand Registry."
We're really not happy as it's really affecting our sales and BSR. I have also always had the featured offer for the entire time I have sold the items. I am the only seller of the items on Amazon. This IS my brand, were just not brand registered yet.
The colour attribute is grey, this has always been included in the listing. Now my listing is Suppressed. This error message appeared after I attempted to set a new price.
So I go into my listing, try and edit the colour to grey and save...however the listing remains suppressed despite this. Its ridiculous that this Glitch exists, my sales were gaining traction and my BSR rank was on the Up but now my sales have ground to a halt due to this stupid technical Glitch.
I have contacted seller support case 9845078772 and the issue is still unresolved. The solution is simple.. please unsupress my listing.
This is my own private label brand product. Our seller central account is in good health, we have good sales and Feedback and have spent a small fortune on ppc so this is rather upsetting.
Please can someone help, it would be much appreciated. We want to highlight and resolve why a 100% healthy account with: • zero defect rate • zero charge back claim • no negative reviews • using FBA we have never used FBM • never had pricing issues • professional seller plan • stock is 100+ units.
With all of that suddenly our listing is suppressed, Please accept that its an amazon issue and you need to resolve it.
To reiterate- our account offers fantastic customer service, our products are 100% genuine and we have no charge back claims. I kindly request this to be manually investigated by someone and to be passed on to the particular team.
ASIN B0CVV6S5M2. Sku : CJ-7LSG-Q77P
Thank you
