Urgent Seller Account Issue – Invoices Repeatedly Declined Without Human Review

Dear Amazon,

I'm reaching out out of deep frustration and concern. As a new seller on Amazon, I’ve found the onboarding and verification process to be nearly impossible — despite following every step and providing legitimate documentation.

I’ve submitted valid invoices from one of my country’s leading wholesale suppliers. I’ve spoken with Amazon agents multiple times, including through Account Health calls. Unfortunately, the support I’ve received has been unhelpful, unclear, and in some cases even dismissive. Most of the replies I receive are automated rejections with no specific explanation, despite me submitting updated documents and taking all advice given.

This experience has left me stuck. I now have over £10,000 worth of inventory that I cannot sell, and as a small business owner — not a wealthy company — this is a major financial burden. It’s disheartening and confusing when I’ve already built a successful and reputable business on eBay under the name Repair Capital, where I’ve had minimal issues.

I am genuinely trying to do things the right way — legally, professionally, and honestly. All I’m asking for is a fair review by an actual human being and a clear explanation of what’s wrong (if anything) with my submitted documents.

Please escalate this matter to someone who can truly help, or advise me of the exact next steps I need to take to resolve this issue. At the very least, I would appreciate a proper explanation and the opportunity to correct any specific issues, instead of receiving automatic denials with no context.

Thank you for your time and consideration.