Customer Changed the Delivery Address to a local pickup point and then filed a A-Z claim saying it was not delivered and Amazon gave me less than 24hrs to respond and once he was refunded he collected the £500 machine. PLS HELP
Hi,
Can anyone help with this issue.
The customer Changed the Delivery address to a local pick up point directly with the carrier and then filed an A-Z claim and amazon notified me of the A-Z in the evening and by the next morning they had refunded it. At which point the customer collected the parcel and there is proof which I have sent to Amazon but they have disregarded and said it was refunded because the item was not delivered to his home address but this is not in my control especially when it was being delivered to Italy, I cannot stop a parcel being delivered to a local pickup if the customer changes it.
Customer Changed the Delivery Address to a local pickup point and then filed a A-Z claim saying it was not delivered and Amazon gave me less than 24hrs to respond and once he was refunded he collected the £500 machine. PLS HELP
Hi,
Can anyone help with this issue.
The customer Changed the Delivery address to a local pick up point directly with the carrier and then filed an A-Z claim and amazon notified me of the A-Z in the evening and by the next morning they had refunded it. At which point the customer collected the parcel and there is proof which I have sent to Amazon but they have disregarded and said it was refunded because the item was not delivered to his home address but this is not in my control especially when it was being delivered to Italy, I cannot stop a parcel being delivered to a local pickup if the customer changes it.
4 replies
Simon_Amazon
Hello @Seller_T6ChuSMRwG6Ei,
Here Simon from Amazon.
Have you been in contact with our Seller Support team in regards to this topic?
Best,
Simon
Customer Changed the Delivery Address to a local pickup point and then filed a A-Z claim saying it was not delivered and Amazon gave me less than 24hrs to respond and once he was refunded he collected the £500 machine. PLS HELP
Hi,
Can anyone help with this issue.
The customer Changed the Delivery address to a local pick up point directly with the carrier and then filed an A-Z claim and amazon notified me of the A-Z in the evening and by the next morning they had refunded it. At which point the customer collected the parcel and there is proof which I have sent to Amazon but they have disregarded and said it was refunded because the item was not delivered to his home address but this is not in my control especially when it was being delivered to Italy, I cannot stop a parcel being delivered to a local pickup if the customer changes it.
Customer Changed the Delivery Address to a local pickup point and then filed a A-Z claim saying it was not delivered and Amazon gave me less than 24hrs to respond and once he was refunded he collected the £500 machine. PLS HELP
Hi,
Can anyone help with this issue.
The customer Changed the Delivery address to a local pick up point directly with the carrier and then filed an A-Z claim and amazon notified me of the A-Z in the evening and by the next morning they had refunded it. At which point the customer collected the parcel and there is proof which I have sent to Amazon but they have disregarded and said it was refunded because the item was not delivered to his home address but this is not in my control especially when it was being delivered to Italy, I cannot stop a parcel being delivered to a local pickup if the customer changes it.
Customer Changed the Delivery Address to a local pickup point and then filed a A-Z claim saying it was not delivered and Amazon gave me less than 24hrs to respond and once he was refunded he collected the £500 machine. PLS HELP
Hi,
Can anyone help with this issue.
The customer Changed the Delivery address to a local pick up point directly with the carrier and then filed an A-Z claim and amazon notified me of the A-Z in the evening and by the next morning they had refunded it. At which point the customer collected the parcel and there is proof which I have sent to Amazon but they have disregarded and said it was refunded because the item was not delivered to his home address but this is not in my control especially when it was being delivered to Italy, I cannot stop a parcel being delivered to a local pickup if the customer changes it.
4 replies
4 replies
Simon_Amazon
Hello @Seller_T6ChuSMRwG6Ei,
Here Simon from Amazon.
Have you been in contact with our Seller Support team in regards to this topic?
Best,
Simon
Simon_Amazon
Hello @Seller_T6ChuSMRwG6Ei,
Here Simon from Amazon.
Have you been in contact with our Seller Support team in regards to this topic?
Best,
Simon
Simon_Amazon
Hello @Seller_T6ChuSMRwG6Ei,
Here Simon from Amazon.
Have you been in contact with our Seller Support team in regards to this topic?
Best,
Simon
